CYB Human Resources-posted 14 days ago
Full-time • Manager
Edina, MN

According to the uploaded public job description, this role exists to lead and elevate Wooden Hill’s on-premise hospitality business from good to great, strengthening guest experience, team development, operational systems, and profitable growth across the taproom, kitchen, café, and events. Key mission elements include: driving revenue (+20% target), strengthening margin performance, leading teams, improving service consistency, launching the café concept, expanding events, and building scalable systems for long-term growth.

  • Lead, train, and mentor taproom and kitchen teams to embody Wooden Hill’s culture of warmth, respect, and teamwork.
  • Build systems of accountability and continuous improvement.
  • Model professionalism and composure during high-volume service.
  • Oversee daily operations for taproom and kitchen, ensuring safety, cleanliness, and efficiency.
  • Maintain organized facilities and enforce zero-injury standards.
  • Run leadership meetings across Taproom, Kitchen, Production, and Events/Marketing.
  • Ensure schedules are posted at least three weeks in advance and manage staffing levels appropriately.
  • Lead hiring, onboarding, training, and ongoing development for all hospitality employees.
  • Conduct quarterly 1:1s and support staff growth and engagement.
  • Address performance issues proactively; recognize and celebrate wins.
  • Own taproom and kitchen P&L performance; monitor sales, labor, COGS, and expenses.
  • Collaborate with ownership on pricing, menu engineering, and cost control.
  • Support organizational goal-setting and cross-department alignment.
  • Partner with events/admin teams on promotions, programming, and customer engagement.
  • Serve as an enthusiastic brand ambassador.
  • Oversee execution and performance of loyalty and rewards programs.
  • Strengthen structured onboarding and communication systems across departments.
  • Document and refine SOPs that support long-term scalability.
  • Bachelor’s degree (business, hospitality, or related field) preferred.
  • 7+ years progressive hospitality management, including 3+ years as a GM or Director-level operator with full P&L responsibility in a high-volume venue (~$5M+ annual revenue).
  • Demonstrated leadership of 30+ team members with 3–6 FOH/BOH leads.
  • Track record showing at least two of the following: Reduced prime cost by ≥3–5 pts or sustained ≤58%. Improved NOI by ≥3 pts while maintaining guest ratings. Launched new daypart/program (café, brunch, events, loyalty) with positive economics in ~120 days. Implemented loyalty/CRM program increasing frequency or ≥20% tender share. Reduced 90-day washout ≤15% or voluntary turnover ≤25%.
  • ServSafe Manager/CFPM and responsible alcohol service training (or obtain within 30–60 days).
  • Regular evening/weekend presence required.
  • Experience scaling a site from ~$4–6M to $7–10M+.
  • Brewery/taproom experience; Cicerone Beer Server certification (or obtain within 60 days).
  • Proven success building scalable SOPs and training systems.
  • Experience collaborating cross-functionally with events/marketing to achieve revenue goals.
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