Director of Hospice Clinical Services, RN
Gentiva Hospice•Newton, MA
9h
About The Position
Lead Clinical Excellence. Deliver Compassionate Care. Transform Hospice Services. We are seeking a RN Director of Clinical Services to join our team. Reporting to the Executive Director, this role is responsible for ensuring the appropriate delivery of hospice services, compliance with Medicare Hospice Benefit Conditions of Participation, state regulations, and Gentiva’s patient-first operating model. The Director will oversee clinical and operational performance, staffing, quality, and cost management while fostering a culture centered on compassion, dignity, and respect.
Requirements
- Comprehensive knowledge of hospice principles, industry standards, regulations, and best practices (Medicare, Medicaid, JCAHO, ACHC)
- Expertise in nursing practice with the ability to assess patients accurately and make sound clinical decisions
- Strong leadership and collaboration skills with proven ability to supervise, teach, and develop staff
- Proficiency with Microsoft Office Suite, EMR systems (HomeCare HomeBase preferred), and mobile technology
- Ability to manage time, prioritize tasks, and maintain confidentiality
- Graduate of an accredited school of nursing; Bachelor’s degree in Nursing preferred
- Current RN license in the state of residence
- Minimum 3 years of direct patient care experience, including at least 2 years in hospice or home-based care
- Minimum 1 year of management experience
- Current RN license to practice in state of residence
- CPR certification
- Valid driver’s license, current automobile insurance, and access to reliable transportation
Nice To Haves
- Bachelor’s degree in Nursing preferred
- EMR systems (HomeCare HomeBase preferred)
Responsibilities
- Oversee daily operations and delivery of hospice clinical services, ensuring high-quality, patient-centered care
- Establish, implement, and evaluate clinical goals and objectives aligned with regulatory standards and organizational philosophy
- Manage hospice physician schedules, certification/recertification processes, and clinical oversight issues
- Provide leadership, mentorship, and clinical oversight to nursing staff and interdisciplinary teams
- Monitor clinical outcomes, quality metrics, patient satisfaction, and performance indicators to drive continuous improvement
- Collaborate with Executive Director and team on census management, staffing plans, and cost control strategies
- Maintain compliance with federal, state, and local regulations, including Medicare and state survey requirements
- Participate in orientation, training, and professional development programs for clinical and office staff
- Oversee budgeting and management of pharmacy, DME, labor, and supply costs
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
