Full-Time Director of Hope
About The Position
Maple Counseling seeks a dynamic and adaptive professional to be our Director of Hope at the Briskin | Wilder Welcome Center. This is a role for a licensed clinician skilled in understanding the mental health domain and navigating its processes, in psychosocial assessment, providing effective therapeutic services, resource finding and community building. The Director of Hope is the steward of the client experience at Maple Counseling. This role exists to ensure that every individual who reaches out to Maple feels welcomed, safe, understood, and supported—from first contact through admission, throughout the course of therapy, and through discharge or transition of care. The Director of Hope will oversee and integrate the systems, people, and practices that guide clients through their mental health journey, including the Welcome Center, admissions processes, care coordination, and access to affordable mental health resources through insurance or alternative funding options. This role holds the heart of Maple’s mission: no one should feel lost, unseen, or alone while seeking care. This is an exciting opportunity to be a part of an exceptional program and help transform the Welcome Center vision into a thriving community resource. The Welcome Center will exude a culture of “welcome” where all who enter feel accepted and validated. “The moment you arrive; you are welcome here. It’s your home away from hopelessness.” To ensure that all clients served by Maple Counseling experience clarity, dignity, continuity, and hope throughout their engagement with services, regardless of background, diagnosis, financial circumstance, or stage of care. Please note that this role is dynamic and may evolve over time to meet the changing needs of the organization. Responsibilities and expectations may be adjusted accordingly to align with strategic priorities and operational requirements.
Requirements
- Master’s degree in counseling, social work, psychology, marriage and family therapy, or a related field
- Licensed or license-eligible mental health professional (preferred)
- Experience in clinical operations, care coordination, admissions, or client services
- Strong understanding of mental health systems, insurance-based care, and community resources
- High achievement orientation; goal-oriented with a strong ownership mentality; willingness to roll up your sleeves and do whatever it takes to achieve goals.
- Agile & strategic thinker who is able to see the big picture as well as map out the details to achieve goals.
- Exceptional interpersonal skills/EQ with the ability to communicate openly, honestly and with humility across all groups; and collaborate to foster positive relationships across all stakeholders.
- Multi-tasker and ruthless prioritizer; you are happiest when you are working on many things at once, yet are able to sort through the important from the unimportant.
- Creates a fun and exciting environment that inspires learning and innovation while embracing evaluation that leads to excellence and impact.
- Passion for social impact and driving positive change.
- Candidate must be able to lift up to 30 pounds.
- Ability to move within the office environment and ability to climb stairs.
- Ability to write by hand and use a keyboard to perform general office functions.
- Ability to communicate continuously by speech and hearing.
- Visual acuity (close, distant, peripheral vision, and the ability to adjust focus and view accurate color perception and objects at near distances) needed for detail work and computer use.
- Ability to sit for extended periods of time.
Nice To Haves
- Leadership experience in a mental health or healthcare setting (preferred)
- Experience building or improving client intake and care coordination systems (preferred)
- Background in trauma-informed and culturally responsive care (preferred)
Responsibilities
- Design and oversee a client-centered care pathway from initial inquiry through discharge or transfer
- Ensure clients feel emotionally supported and practically guided during: Admissions and intake Transitions between providers or levels of care Discharge, referrals, or step-down services
- Monitor client feedback and satisfaction to continuously improve client experience
- Provide strategic oversight of the Welcome Center, ensuring it operates as a place of warmth, clarity, and responsiveness
- Train and support Welcome Center staff to communicate with empathy, cultural sensitivity, and clinical awareness
- Ensure timely follow-up, accurate information, and thoughtful handoffs to care coordinators or clinicians
- Collaborate with clinical, administrative, and billing teams to reduce barriers to care
- Identify gaps or pain points in admissions, treatment continuity, or discharge processes
- Develop clear workflows, documentation standards, and accountability measures to ensure consistency and excellence
- Support and mentor staff who work directly with clients at vulnerable moments
- Promote a culture of compassion, professionalism, and trauma-informed care
- Provide training on client engagement, ethical transitions of care, and effective communication
- Serve as a visible champion of Maple Counseling’s mission, values, and commitment to community mental health
- Advocate internally for client needs and system improvements
- Ensure equity, inclusion, and respect are reflected in all client-facing practices
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What This Job Offers
Job Type
Full-time
Career Level
Director
