Director of Home Care Operations

Alameda•Castro Valley, CA

4d•$70,000 - $100,000

About The Position

Join the ComForCare Home Care Leadership Team! Designated as a Great Place to Work, ComForCare Home Care – East Bay is a privately owned, medium‑size home care organization serving Alameda County from our little office in Castro Valley, CA. For over 20 years we’ve been proud of our reputation for compassionate care, strong caregiver relationships, and long‑term client partnerships, and we’re looking for an Office Director to help us continue that tradition. Why This Role Matters As Office Director, you’ll bring a fresh perspective, drive new levels of growth, streamline processes, and elevate the quality of care we deliver. You’ll oversee day‑to‑day operations, lead both administrative and caregiving staff, and serve as a key connection point between clients, caregivers, and leadership. Your work directly impacts client retention (families who stay with us because of consistent, high‑quality service) and caregiver retention (staff who feel valued, supported, and proud to stay with our team).

Requirements

B.S. degree in business administration, healthcare administration, or related field strongly preferred.
5–10 years of experience in senior care, health care, social work, or related industry preferred.
Proven leadership skills in hiring, training, and staff development.
Strong business acumen in budgeting, financial management, and strategic planning.
Excellent communication skills with clients, caregivers, and stakeholders.
Problem‑solving mindset with a focus on service excellence.
Knowledge of healthcare compliance and state regulations.
Customer service orientation equal to a 5‑star hotel concierge.

Nice To Haves

MBA, MS, or MPH degree is a plus.

Responsibilities

Lead a team of 4-5 administration employees with hiring, training, and performance development.
Oversee caregiver scheduling and assignments to ensure consistency for clients.
Maintain compliance with company policies and healthcare regulations.
Manage billing and payroll operations with accuracy and transparency.
Act as a trusted resource for clients and families.
Improve client retention by responding to concerns promptly and professionally.
Drive client satisfaction surveys and implement feedback to strengthen long‑term relationships.
Champion caregiver training and adherence to best practices.
Audit caregiver attendance and reliability, taking proactive steps to support retention.
Stay current with industry trends to keep our care model competitive and innovative.