Director of Guest Services - The Valley Hotel, Curio by Hilton

Valor Hospitality Partners • Homewood, AL

15d

About The Position

The Director of Guest Services' purpose is to direct all phases of the hotel’s guest service operations providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses of the department.

Requirements

• Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred
• A minimum of two-year experience in a related or management position.
• Ability to perform critical analysis and manage wide-range of information.
• Extensive knowledge of negotiating and sales procedures associated with the hotel industry.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively.
• Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Responsible for setting goals for the Guest Services Department, both qualitative and quantitative.
• Monitor hotel performance through the brand’s hotel guest reviews.
• Devise and implement actions to ensure hotel’s performance to the goals set for overall guest experience.
• Responsible for working with the Director of Rooms to prepare the budget for the Guest Services Department and ensuring labor and direct expenses are met based on forecast/budge guidelines established.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all Hotel Policies & Procedures are adhered to and ensure guest service associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, and service operations.
• Recruit, select and develop a qualified team to understand the relationships between value, Guest Satisfaction and Associate retention.
• Responsible for assisting the team in finding creative solutions to guest challenges.
• Responsible for all aspects of the Guest Experience from Arrival to Departure and ensuring that all team members are knowledgeable about the property and its amenities that are available to guests.
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

Benefits

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager