Director of Guest Services

Marriott Hotels Resorts • New York, NY

11d • $110,000 - $120,000

About The Position

The Director of the Guest Services will be responsible for all front office functions and team members. As a department head this role directs and works with managers and team members to successfully execute all front desk operations, including guest front and departure procedures while striving to continually improve guest and team member satisfaction and maximize financial performance of the department.

Requirements

• Previous Front Office Director experience is required
• At least 6 years of progressive experience in a hotel or a related field preferred
• 4-year college degree preferred
• Effective communication skills both verbally and written
• Ability to multitask and prioritize
• Excellent problem solving and diplomacy
• Ability to maintain confidentiality of information
• Strong leadership skills and an aptitude for self-motivation
• A can-do attitude and a hands-on approach
• Strong computer skills
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Effective listening skills and understanding in concerns raised by both team and guests

Nice To Haves

• At least 6 years of progressive experience in a hotel or a related field preferred
• 4-year college degree preferred

What This Job Offers

• Job Type: Full-time
• Career Level: Director