Director of Guest Services The Lodge at Gulf State Park

Valor Hospitality Partners • Gulf Shores, AL

4d

About The Position

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. Position: Director of Guest Services Reports To: Director of Rooms & General Manager COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. #INDLodge POSITION PROFILE: The Director of Guest Services' purpose is to direct all phases of the hotel’s guest service operations providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses of the department.

Requirements

• A minimum of two-year experience in a related or management position.
• Skills and Abilities: Ability to perform critical analysis and manage wide-range of information.
• Extensive knowledge of negotiating and sales procedures associated with the hotel industry.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively.
• Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

Nice To Haves

• Education: Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred

Responsibilities

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Responsible for setting goals for the Guest Services Department, both qualitative and quantitative.
• Monitor hotel performance through the brand’s hotel guest reviews.
• Devise and implement actions to ensure hotel’s performance to the goals set for overall guest experience.
• Responsible for working with the Director of Rooms to prepare the budget for the Guest Services Department and ensuring labor and direct expenses are met based on forecast/budge guidelines established.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all Hotel Policies & Procedures are adhered to and ensure guest service associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, and service operations.
• Recruit, select and develop a qualified team to understand the relationships between value, Guest Satisfaction and Associate retention.
• Responsible for assisting the team in finding creative solutions to guest challenges.
• Responsible for all aspects of the Guest Experience from Arrival to Departure and ensuring that all team members are knowledgeable about the property and its amenities that are available to guests.
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

Benefits

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees