Director of Guest Experience
About The Position
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. We love this role at SH Hotels & Resorts because it has so many different facets. There's abundant opportunity to be creative, warm, imaginative-and refresh your leadership skills in our Guest Services department. We have an opportunity for a service-minded Director of Guest Experience to lead and inspire our great-natured service team. Our Director of Guest Experience will train, supervise and mentor new hires, setting them up for success in the most productive ways. It's a role in which you'll be constantly interacting with guests, whether you're welcoming them from across an ocean or just around the corner. And you'll be teaching others to do the same, so leading by example is everything in this role About you... Passionate about hotel operations and guest service in a luxury property with a minimum of 4 years of similar work experience. A post-secondary diploma or degree would be a plus. Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation Prior experience in a quality luxury hotel brand. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Requirements
- Passionate about hotel operations and guest service in a luxury property with a minimum of 4 years of similar work experience
- Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance
- Excels at communication, both verbal and written
- Is flexible and willing to meet the demands of a 24-hour operation
- Prior experience in a quality luxury hotel brand
Nice To Haves
- A post-secondary diploma or degree would be a plus
Responsibilities
- Train, supervise and mentor new hires
- Interacting with guests
- Leading by example
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
No Education Listed
