Director of Graphics and Customer Experience

Georgia-Pacific • Cincinnati, OH

213d

About The Position

We are seeking a strategic and people-centered Director of Graphics and Customer Experience to lead and integrate our digital graphics, customer service, and administrative functions into one seamless, high-performance operation. In this expanded leadership role, you will be responsible for driving a customer-focused, world-class experience across the full lifecycle of our corrugated packaging solutions — from concept to customer delivery. The ideal candidate is entrepreneurial, collaborative, and experienced in leading cross-functional teams through transformation. This leader will play a key role on the business leadership team and report to the Area General Manager. This is an in-office role with travel required. The candidate should reside in Cincinnati, OH; or willing to relocate. We customize relocation packages as part of our offerings.

Requirements

• Bachelor's degree or higher
• Experience leading teams in graphics, customer service, or business operations
• Background in graphics design, workflow, or production (preferably in corrugated or packaging)
• Understanding of color management and digital technologies
• Proven ability to lead cross-functional transformation and deliver measurable customer value

Nice To Haves

• Leadership experience in brand packaging, litho/flexo/digital environments
• Experience managing or integrating customer service and administrative functions
• Strong familiarity with graphics workflow platforms and software
• Hands-on experience in corrugated or related packaging manufacturing
• Ability to simplify complex processes and rally cross-functional teams around goals

Responsibilities

• Lead and develop high-performing teams across graphics, customer service, and office administration, using Principle Based Management® to drive engagement, ownership, and growth.
• Oversee the end-to-end graphics production workflow, ensuring excellence in design, color management, and on-time delivery for brand and customer requirements.
• Drive a customer-first experience across every touchpoint, aligning graphics and customer service with sales, order management, and production teams.
• Collaborate across departments to design and implement efficient, tech-enabled workflows that enhance quality and speed.
• Provide executive oversight on key customer projects and programs, offering creative and operational leadership to meet evolving needs.
• Foster a culture of continuous improvement, accountability, and service excellence within all functional areas.
• Serve as a key liaison and advisor to the leadership team, contributing to business strategy and customer innovation.

Benefits

• Medical, dental, vision insurance
• Flexible spending and health savings accounts
• Life insurance, ADD, disability
• Retirement plan
• Paid vacation/time off
• Educational assistance
• Infertility assistance
• Paid parental leave
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Wood Product Manufacturing
• Education Level: Bachelor's degree