Director of Global Quality

FERGUSON

8d•Remote

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Director of Global Quality Ferguson is hiring a US-based Director of Global Quality to drive global standards, governance, and alignment with enterprise priorities, supporting our 22 brands, which collectively generate approximately $3B in sales. Location: This role is approved to be Remote anywhere in the US. Our preference would be for this position to be based at our Newport News, VA HQ. Relocation is an option for the right individual. Role Objective Lead and unify the global Quality Assurance and Control teams, driving the implementation and maintenance of consistent quality objectives for all products sourced and manufactured by the company. Ensure products are safe, compliant, and meet or exceed legal, regulatory, and industry standards. Foster strong collaboration and coordination with the Product Assurance (PA) team to deliver a unified strategy and standards for quality execution across the enterprise.

Requirements

10+ years’ experience in quality management, with proven leadership in global environments.
Experience in building collaborative relationships across functions and geographies.
Strong knowledge of global regulatory requirements for consumer and commercial products.
Familiarity with Lean, Six Sigma, and technology-driven quality management processes.
Excellent communication, analytical, and problem-solving skills.
Ability to operate in complex, fast-paced environments and manage multiple priorities.
Strategic thinking and vision-setting
Collaborative leadership and cross-functional influence
Strong process orientation and attention to detail
Effective communication and interpersonal skills
Change management and adaptability
Commitment to continuous improvement

Nice To Haves

Bachelor’s degree in Engineering, Quality, or related field; advanced degree or certifications (CQE, CMQ/OE) preferred.

Responsibilities

Champion the development and execution of a unified global quality strategy, aligning with Product Assurance and other key partners.
Set and maintain quality standards, systems, and processes to ensure compliance with all applicable legal, regulatory, and industry requirements.
Drive continuous improvement initiatives across quality teams and vendors.
Work closely with the Product Assurance team to harmonize quality and compliance protocols, ensuring seamless communication and issue resolution.
Partner with Global Sourcing, Brand Leadership, Legal, and Product Development to support Own Brand product growth and mitigate risk.
Facilitate cross-functional teamwork to address product quality issues, recalls, and corrective actions.
Oversee the implementation of effective measurement and control systems, including audits, inspections, and vendor scorecards.
Ensure robust pre- and post-shipment inspection plans, aligned with company goals and product risk levels.
Manage the global quality team: recruiting, training, developing, and inspiring high performance.
Support and enforce corporate policies and initiatives related to quality.
Develop and maintain KPIs and reporting systems to measure quality performance and drive improvement.
Document findings, communicate results, and escalate issues as appropriate.