Director of Global Operations & Fulfillment

Verkada • San Mateo, CA

118d • $210,000 - $270,000

About The Position

Verkada is seeking a strategic, execution-oriented Director of Global Operations & Fulfillment to lead our global operations footprint. This role owns all aspects of logistics and fulfillment, from freight and 3PL partnerships to order fulfillment and trade compliance. This is a full-time, in-person role located in San Mateo, CA, reporting to the VP of Sourcing & Supply Chain.

Requirements

• 8+ years of experience in logistics, fulfillment, or global supply chain operations with demonstrated leadership experience.
• A proven track record of successfully building and developing individuals and teams.
• Demonstrated success managing global freight and 3PL networks, including during periods of international expansion.
• A customer-first mindset with a deep focus on reliability, responsiveness, and quality of service.
• Strong understanding of export compliance, HTS/ECCN classification, dangerous goods handling, and duty drawback programs.
• Excellent skills as a cross-functional collaborator and an effective communicator.
• Experience in fast-paced, hardware, or high-growth environments (Strongly Preferred).
• Must be willing and able to work onsite five days per week.

Responsibilities

• Lead outbound freight operations, optimizing for cost, speed, and service across all domestic and cross-border shipping.
• Lead the Fulfillment team responsible for order processing, shipping, returns, RMAs, and spare parts logistics.
• Oversee and manage our network of 3PL partners in the U.S. and abroad, ensuring reliable service and efficient execution.
• Own fulfillment-related customer support processes (email and phone) to ensure a responsive, high-quality experience.
• Manage inbound freight from global manufacturers to our global warehouses.
• Oversee all trade compliance functions, including import/export processes, ECCN/HTS classification, and duty drawback programs.
• Identify and implement tools and scalable processes to increase team productivity, operational visibility, and reduce manual overhead.

Benefits

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans.
• Nationwide medical, vision and dental coverage.
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options.
• Expanded mental health support.
• Paid parental leave policy & fertility benefits.
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time.
• Professional development stipend.
• Fertility Stipend.
• Wellness/fitness benefits.
• Healthy lunches provided daily.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Publishing Industries