Director of General Services

Harris County (TX)-posted 2 months ago
Full-time • Senior
Houston, TX
5,001-10,000 employees
Construction of Buildings
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The Director of General Services for Harris County Precinct 4 is a senior leadership role responsible for overseeing a broad range of operational support services that ensure the effective, safe, and efficient functioning of precinct facilities and programs. This position manages key areas including facilities maintenance, asset and inventory control, procurement coordination, security operations, and emergency preparedness. The ideal candidate brings a strong operational background, a proactive mindset, and a deep commitment to public service. Success in this role requires more than technical expertise-it demands Heart in serving the community with compassion and integrity, Hustle in driving results and solving problems with urgency, and a commitment to Higher Standards in every aspect of service delivery. The Director, reporting to the Sr. Director of Operations, works closely with internal departments and external partners to align services with strategic goals and community needs, while fostering a culture of excellence, accountability, and innovation.

  • Serve as the precinct's owner's representative for all facilities, responsible for safe, efficient, and compliant operations across community centers, parks assets, service centers, warehouses, and administrative offices.
  • Own the Facilities Management Plan (policy, standards, and playbooks), including preventive maintenance (PM) schedules, work-order SLAs, and service level agreements with internal teams and vendors; manage the CMMS (e.g., ServiceNow) to track work orders, PM completion, asset lifecycle, and costs.
  • Oversee all building systems (HVAC, electrical, plumbing, life safety, access control, generators) and coordinate testing, inspections, and corrective actions; maintain compliance with FMO, OSHA, ADA, environmental (EHS), and other applicable codes/permits.
  • Direct custodial, grounds, and minor repairs programs; set standards for cleanliness, curb appeal, and safety; implement routine facility audits and publish corrective action plans.
  • Lead space planning, moves, and small capital projects in coordination with the Infrastructure team; review drawings, phasing, and commissioning plans to ensure operations continuity and code compliance.
  • Manage vendor performance (RFP input, scope of work, KPIs, invoice validation), control warranties, and optimize cost per square foot and energy/water use in partnership with Finance/Infrastructure.
  • Maintain the Facilities Emergency Plan in alignment with COOP/IMT; ensure facilities-specific emergency procedures, shut-down/start-up checklists, and post-incident assessments are current and trained.
  • Prepare the annual facilities capital plan (renewals, replacements, compliance-driven fixes); prioritize risk, cost, and service impact; track delivery with Infrastructure and Procurement.
  • Own the inspection calendar (FMO, elevators, backflow, boilers, life-safety, ADA) and corrective action close-outs; maintain documentation for audits and public records.
  • Act as Precinct 4 liaison to Harris County law enforcement agencies to support security needs for parks, community centers, and special events.
  • Serve as the point of contact for precinct-wide security initiatives, including maintaining data sets, generating weekly reports, and managing programs such as the FLOCK camera system.
  • Integrate facility security risk assessments (lighting, cameras, access control, incident trends) into the FM audit cycle; prioritize mitigations and track completion.
  • Implement organizational process or policy changes as needed to improve operational efficiency.
  • Prepare and review operational reports and schedules to ensure accuracy and effectiveness.
  • Set departmental goals and deadlines in alignment with precinct priorities.
  • Plan, administer, and control budgets for contracts, equipment, and supplies.
  • Support the Operations Section Deputy for the precinct's Continuity of Operations (COOP) plan if or when activated.
  • Participate in emergency management operations as a Tier 1 Essential Employee and be available for after-hours response during unusual or emergency situations.
  • Provide governance and oversight for the senior bus program and other precinct transportation activities (no day-to-day dispatch/scheduling), establishing policies, safety standards, and performance expectations.
  • Ensure regulatory and policy compliance (applicable federal/state/county rules; ADA considerations for riders; incident response and reporting protocols).
  • Implement program analytics: on-time performance, ridership, trip denials, service reliability, customer feedback, and complaint resolution; publish quarterly dashboards.
  • Perform other duties as assigned to support the mission and operations of Precinct 4.
  • Bachelor's degree in Public Administration, Business Administration, Facilities Management, or a related field from an accredited college or university and a minimum of three (3) years of experience in operations, facilities, or general services management, preferably in a government or public sector setting.
  • OR: Associate's degree in a related field from an accredited college or university and a minimum of five (5) years of relevant experience.
  • OR: High school diploma or GED equivalent from an accredited college or university and a minimum of seven (7) years of relevant experience.
  • Must possess a valid Texas driver's license and maintain a good driving record.
  • An updated cover letter, résumé, and writing sample are required for all applicants.
  • Strong written communication skills are essential.
  • Master's degree in Public Administration, Business Administration, Facilities Management, or a related field of study from an accredited college or university.
  • Experience with software platforms such as Fleetio, BusHive, ServiceNow, and OpenGov.
  • Prior experience in a government or public sector environment, particularly within Harris County.
  • Familiarity with Harris County operations and Precinct 4 priorities.
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Wellness Plan
  • Life Insurance
  • Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
  • Eleven (11) County-observed holidays
  • One (1) floating holiday per year
  • Paid Parental Leave
  • Sick Leave
  • 457 Deferred Compensation Plan
  • Professional learning & development opportunities
  • Flexible work schedule
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