Director of Front Office

The Wall Street Hotel • New York, NY

407d • $95,000 - $95,000

About The Position

The Director of Front Office Operations at The Wall Street Hotel is responsible for leading the front office functions and teams, ensuring a luxury experience for guests from arrival to departure. This role involves managing the Front Desk, Concierge, and Guest Service Agents, while also overseeing daily operations, achieving performance goals, and fostering a collaborative team environment. The Director will also focus on guest satisfaction, financial objectives, and staff development.

Requirements

• Minimum 5 years' experience in Front Office and Guest Services.
• Minimum 3 years of full-service or luxury hotel Front Office Management experience preferred.
• Hospitality degree is an asset.
• Service-oriented style with professional presentation skills.
• Proven success in collaborating with colleagues across departments.
• Must be a motivational leader and effective communicator.
• Basic knowledge of financial processes.
• Excellent organizational and administrative skills.
• Highly effective written and verbal communication skills in English.
• Proficient in Microsoft Word and Excel.

Nice To Haves

• Knowledge of Opera is desirable.

Responsibilities

• Lead the Front Office Operations for a luxury hotel.
• Oversee the complete arrival, stay, and departure experience for guests.
• Manage day-to-day operations of the Front Desk and Guest Services teams.
• Achieve and exceed performance, budget, and team goals.
• Conduct department meetings and communicate clear performance expectations.
• Supervise and coordinate activities for guest service agents, bell attendants, and concierge.
• Review staffing levels to meet guest service and operational needs.
• Manage department controllable expenses to achieve budget goals.
• Address guest concerns effectively and improve service quality.
• Identify developmental needs through training, coaching, and mentoring.
• Recruit managers and hourly team members.

Benefits

• Competitive salary of $95,000 per year.
• Full-time position with opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed