Director of Front Office

Marcus Theatres • Milwaukee, WI

304d

About The Position

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Loss Prevention who will direct and oversee the implementations of all safety and security programs to provide protections of all persons and property at the Saint Kate. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.

Requirements

• Preferred qualifications include a 4-year degree.
• A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations.
• Excellent interpersonal and communication skills, with proficiency in English language.
• Strong organizational and supervisory skills to effectively accomplish tasks and develop subordinates.
• Ability to analyze complex statistical data, make informed judgments, and handle internal and external customers with patience and diplomacy.

Nice To Haves

• CPR Certification and/or First Aid Training.
• Experience with Opera software.

Responsibilities

• Lead and motivate front office associates, ensuring adherence to service and productivity standards for guest satisfaction.
• Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue.
• Maintain comprehensive knowledge of hotel policies, service procedures, and standards, ensuring compliance.
• Foster a cooperative working climate, enhancing productivity and employee morale.
• Communicate effectively with guests and employees, providing clear direction and addressing inquiries.
• Conduct meetings to disseminate information, participate in hotel meetings, and perform room inspections.
• Assist with guest check-in/check-out, handle special requests, and participate in the Manager on Duty program.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa.
• Discounted parking and bus pass program.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company.
• Paid time off.
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motion Picture and Sound Recording Industries
• Education Level: Bachelor's degree