Director of Front Office at InterContinental Washington DC - The Wharf
About The Position
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Director of Front Office to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. Every day is different, but you’ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we’re making the right first impression Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on PBX procedures and taking the lead during an emergency or crisis Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
- 3 years of Front Office/Guest Service experience including management experience
- Must speak fluent English
Nice To Haves
- Other languages preferred
Responsibilities
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we’re making the right first impression
- Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members on PBX procedures and taking the lead during an emergency or crisis
Benefits
- We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
