Director of Front Office - The Sunny Hotel

The Sunny Hotel•Sunny Isles Beach, FL

About The Position

Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service. Join our team and be part of a renowned hotel/resort where you can unleash your potential and make a significant impact in the world of hospitality. Apply now to start your exciting journey as a Director of Front Office!

Requirements

2 years prior departmental management experience in front office or related disciplines
Time management and negotiation skills
Ability to manage and lead each discipline of the department independently
Ability to manage according to employment and Innkeeper laws of the jurisdiction
Prior cash handling experience necessary
Ability to communicate effectively with the public and other Team Members
Read, write and speak English fluently
Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office

Responsibilities

Lead and inspire a team of front office professionals to deliver exceptional guest service
Ensure smooth check-in and check-out processes for guests, exceeding their expectations
Develop and implement strategies to enhance guest satisfaction and loyalty
Foster a positive and engaging work environment, promoting teamwork and professional growth
Monitor and manage front office revenue and expenses to achieve financial goals
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain high standards of service, efficiency, and professionalism
Stay current with industry trends and implement innovative practices to enhance guest experiences