Director of Front Office
About The Position
The DIrector of Front Office is responsible for leading the day-to-day operations of our Front Office and Guest Services areas. From ensuring impeccable cleanliness to fostering a culture of excellence in guest service, the Director of Front Office will drive continuous improvement in guest satisfaction metrics and associate morale. Our team members enjoy a wealth of benefits and perks, including: Comprehensive healthcare coverage with options for medical, dental, and vision plans. Paid time off for relaxation and rejuvenation. Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance. Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services. Join us and thrive in an environment where your well-being is valued and supported.
Requirements
- At least 5 years directly related experience (Hotel-Front Desk) in a managerial role.
- Must be able to work flexible shifts, including weekends and holidays.
- Must have excellent organizational, supervisory, customer service skills.
- Must be able to work well under stressful situations and handle challenges in a professional manner.
- Must have a 4 diamond presentation.
Nice To Haves
- Bachelor's Degree or equivelant experience preferred.
Responsibilities
- Oversight of all day-to-day Front Office Operations including the Front Desk, Guest Services, and Transportation departments.
- Ensure all needed reports are run.
- Continued training done with all associates. Ensure MOS& POE program is consistent.
- Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be familiar with the hotel computer system for training, maintenance and trouble shooting
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assist with departmental scheduling and monitoring payroll productivity.
- Directly oversee all aspects of Front Office, Guest Services and the PBX department.
- Assist with projects related to the Spa and Housekeeping Divisions.
- Attend meetings as assigned by Director of Rooms.
Benefits
- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
- Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.
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What This Job Offers
Job Type
Full-time
Career Level
Director
