Director of Front Office

Remington Hospitality•Costa Mesa, CA

1d•$80,000 - $85,000•Onsite

About The Position

Core Responsibilities: Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Responsible for overall budget approval authority for rooms division departments. Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution if any complaints, challenges occur. Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved. Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues. Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings. Understand and apply the applicable Franchise and management's Standard Operating Procedures. Perform other duties as assigned. Qualifications Physical Requirements (In-Office Role) Ability to work in a standard office environment. Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day) Occasional standing and walking throughout the workday. Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment. Ability to communicate effectively verbally and in writing. Occasionally required to stand, walk, bend, reach, or carry items. Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies). Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles). Ability to hear and participate in conversations and meetings, use phone and/or headset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. salary: $80,000 - $85,000 per year

Requirements

Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
Responsible for overall budget approval authority for rooms division departments.
Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.
Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.
Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact.
Ensure guest reservation policies, standards and procedures are met.
Ensure the effective resolution if any complaints, challenges occur.
Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved.
Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved.
Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues.
Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings.
Understand and apply the applicable Franchise and management's Standard Operating Procedures.
Perform other duties as assigned.