Director of Front Office

Kimpton Hotels & Restaurants•Miami, FL

40d

About The Position

Lead all Front Office operations at Kimpton EPIC while upholding our signature Kimpton service culture. Set, elevate, and maintain an exceptional standard of guest experience throughout the department. Provide hands-on support, mentorship, and coaching to the team to ensure they are empowered, engaged, and delivering warm, personalized service.

Requirements

2 years of experience in hospitality in a similar role
The ability to navigate challenging situations and interactions with diplomacy, professionalism, and integrity.
Ability to read, write, and verbally communicate effectively and professionally.
A flexible schedule, with the ability to work evenings, weekends, and holidays as business needs require.

Nice To Haves

Bachelor's degree is preferred.
Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

Oversee daily Front Office operations, ensuring seamless arrivals, departures, and guest interactions that reflect the Kimpton EPIC brand.
Lead, mentor, and develop the Front Office team, fostering a culture of warmth, service excellence, and empowerment.
Drive guest satisfaction by monitoring service delivery, resolving guest concerns proactively, and personalizing the guest experience.
Partner closely with Housekeeping, Engineering, Reservations, and other hotel departments to ensure consistent communication and operational flow.
Manage labor, scheduling, and departmental budgets while optimizing productivity and maintaining elevated service standards.
Monitor performance metrics, guest feedback, and operational trends to identify improvement opportunities and implement solutions.
Ensure all Front Office processes, policies, and brand standards are followed and consistently delivered.
Support recruitment, onboarding, and ongoing training for all Front Office team members.
Lead by example in creating an inclusive, engaging, and service-driven workplace culture.
Represent the department in leadership meetings and support broader hotel initiatives and goals.