Director of Front Office

Grand Bohemian Orlando • Orlando, FL

6d

About The Position

Join our team as Director Front Office and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Director of Front Office, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Requirements

• 5+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed

Responsibilities

• lead our front desk operations
• ensuring top-notch customer service
• efficient daily operations
• oversee a team of front desk agents
• work closely with other departments to create a seamless guest experience
• manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs
• maintain a skilled and motivated workforce

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed