Director of Front Office

Conrad Hotels and Resorts • Nashville, TN

5d

About The Position

The ideal candidate will be a hands-on leader with the ability to drive the business forward through innovation and elevated service standards. We are looking for a skilled Director of Front Office is well versed in Forbes standards, has proven success in motivating a large team and is laser focused on problem resolution. Luxury hotel experience is required and OnQ expertise is a huge plus!

Requirements

• Four-year college degree or equivalent education or experience is required
• Two to three years in a related hotel company position
• Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected
• Excellent verbal and written English communication skills are required
• Must have Microsoft Office and Excel proficiency
• General office equipment and cash register operation knowledge is expected
• Must have a 4-diamond presentation.

Nice To Haves

• Excellent verbal and written communication skills in a second language

Responsibilities

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

Benefits

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees