Director of Front Office -DoubleTree Suites by Hilton Boston - Cambridge

Hilton • Boston, MA

5d

About The Position

The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:
Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services
Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.
Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
Manages executive office projects by directing staff and monitoring progress as required.
Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.

Requirements

• Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
• Excellent written, verbal, and organizational skills required
• Computer literacy and financial management a must
• Ability to resolve guest, supervisor and employee conflicts
• Able to manage effectively multiple tasks at all times
• Ability to listen effectively and communicate clearly with guests and coworkers

Responsibilities

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers.
• Hires, supervises, counsels, disciplines, and evaluates all guest services
• Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.
• Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
• Manages executive office projects by directing staff and monitoring progress as required.
• Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Ensure guest reservation policies, standards, and procedures are met.
• Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees