Director of Front Office

Westin • Las Vegas, NV

394d • $80,000 - $80,000

About The Position

The Director of Front Office is a pivotal leadership role responsible for overseeing all front office operations within The Westin Las Vegas Hotel & Spa. This position requires a dynamic individual with exceptional organizational and customer service skills to ensure the highest level of support for clients and staff. The Director will manage the front office team, streamline processes, and maintain efficient communication between departments to enhance overall service delivery.

Requirements

• Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial or supervisory role, preferably in an upscale hotel environment.
• Proven leadership and team-building skills.
• Strong understanding of hotel operations, including Front Desk, Reservations, and Concierge services.
• Excellent communication, interpersonal, and customer service skills.
• Exceptional organizational and multitasking abilities.
• Ability to work under pressure and manage complex situations.
• Familiarity with hotel management software (e.g., Opera, Protel, etc.) and MS Office Suite.
• A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Flexible schedule with availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead, motivate, and develop the Front Office team to ensure high levels of guest satisfaction and operational excellence.
• Oversee all Front Office operations, including check-in/check-out, guest inquiries, reservations, and guest relations.
• Ensure the highest standards of guest service and professionalism are consistently maintained.
• Collaborate with other departments, including Housekeeping, Sales, Food & Beverage and more, to ensure seamless operations and a superior guest experience.
• Manage the Front Office budget, ensuring cost control measures are in place and financial goals are met.
• Implement and uphold hotel policies, procedures, and standards.
• Analyze guest feedback and implement corrective actions to enhance guest satisfaction.
• Maintain key relationships with vendors, third-party booking channels, and external partners.
• Lead Front Office training programs and continuous improvement initiatives for staff development.
• Handle guest complaints and issues with professionalism and resolve in a timely and effective manner.
• Monitor occupancy rates, forecast demand, and adjust staffing levels to ensure optimal guest service.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: Bachelor's degree