Director of Front Office Operations

Therapy Partner Solutions•Atlanta, GA

4d•Remote

About The Position

That is where you come in. Our Front Office Operations Team is growing, and we are looking for a Director of Front Office Operations. As a key member of the team, you will play a crucial role in leading, standardizing, and optimizing all front-office and patient access functions across the organization. This role ensures exceptional patient experience while driving operational efficiency, revenue integrity, and staff performance in a healthcare environment. The Director will oversee registration, scheduling, intake, insurance verification, authorization workflows, patient communication, and front-office staffing models across one or multiple locations. This is a highly visible leadership role requiring strong people management, process discipline, and cross-functional collaboration with clinical, billing, and executive teams. We believe in supporting each other and fostering a collaborative environment where every team member can thrive and contribute to our shared success.

Requirements

5+ years of healthcare operations experience with direct front-office oversight
3+ years in a leadership or management role
Strong understanding of patient access, scheduling, and insurance workflows
Proven ability to lead teams across multiple locations
Experience working with EMRs and practice management systems
Travel Required

Nice To Haves

Multi-site outpatient healthcare experience (PT, OT, medical practice, ASC, etc.)
Experience scaling operations or supporting growth initiatives
Strong data and reporting skills

Responsibilities

Lead, coach, and develop front office managers, supervisors, and staff
Establish clear performance expectations, KPIs, and accountability
Build scalable staffing models aligned with patient volume and clinic growth
Drive a culture of professionalism, service excellence, and continuous improvement
Ensure a consistent, high-quality patient experience from first contact through check-in
Optimize scheduling practices to improve access, reduce wait times, and maximize provider utilization
Oversee patient intake, registration accuracy, and front-desk workflows
Implement patient communication standards (calls, texts, reminders, follow-ups)
Partner with billing and finance teams to ensure clean handoffs and minimize denials
Oversee insurance verification, authorization processes, and eligibility workflows
Monitor front-office driven revenue leakage (missed authorizations, incomplete intake, errors)
Use data and reporting to drive improvements in collection rates and visit conversion
Develop and enforce standard operating procedures (SOPs) across all locations
Identify inefficiencies and implement scalable solutions
Lead front-office related system implementations and optimizations (EMR, scheduling, intake tools)
Support new clinic openings, acquisitions, and operational integrations
Work closely with clinical leadership to align schedules, staffing, and patient flow
Partner with HR on hiring, onboarding, and training of front-office staff
Collaborate with marketing and referral teams to support growth initiatives
Serve as a key operational voice in leadership meetings