Director of Foster Care Operations

HEALTH CONNECT AMERICA, INC

1d

About The Position

Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities The Director of Operations (DO) is responsible for the overall operational leadership of a designated region within a state or the entire state, as assigned. This role focuses on strategic execution, financial performance, compliance, and operational efficiency while ensuring that all regional operations adhere to company-standardized practices and policies. The DO does not directly supervise frontline staff but is accountable for ensuring alignment with company objectives, regulatory requirements, and accreditation standards. Additionally, the DO supports the Vice President of Operations (VPO) in implementing statewide strategies, driving performance metrics, and optimizing service delivery through regional leadership teams.

Requirements

• A Bachelor’s Degree in a relevant human services discipline, such as Social Work, Psychology, or Sociology, is a mandatory qualification.
• A minimum of 5 years of experience in a community-based setting, including at least 6 years in a supervisory role that demonstrates significant leadership skills, is required.
• For Therapeutic Foster Care programs in Tennessee, a Master's Degree in Social Work or a behavioral health-related field is required

Responsibilities

• Oversee all operational functions within the designated region, ensuring efficiency, consistency, and compliance.
• Implement statewide and regional policies to support service delivery, client outcomes, and company growth.
• Ensure compliance with all payer, state, and accreditation (COA) standards, overseeing quality assurance measures.
• Monitor caseload distribution, service capacity, and staffing efficiency in collaboration with Program Directors (PDs).
• Develop and manage regional budgets, ensuring fiscal sustainability and cost-effectiveness.
• Oversee financial performance, including billing accuracy, revenue growth strategies, and cost controls.
• Track Key Performance Indicators (KPIs) for service utilization, staff productivity, and operational efficiency.
• Work closely with finance teams to ensure regional financial performance meets company objectives.
• Directly supervise Program Directors (PDs), providing mentorship and strategic guidance.
• Ensure PDs are effectively managing program services, staffing needs, and administrative operations.
• Collaborate with corporate teams (HR, Finance, Compliance, IT, Training & Clinical Development) to align operational processes.
• Champion employee engagement, retention, and leadership development initiatives.
• Establish and maintain strong relationships with state agencies, regulatory bodies, and funding sources.
• Represent the organization in regional partnerships, advocacy efforts, and community engagement initiatives.
• Serve as the primary point of contact for state-level contract negotiations and service expansions.
• Identify operational risks, develop mitigation strategies, and ensure crisis management protocols are in place.
• Oversee emergency preparedness plans and ensure regional teams are equipped to respond effectively.
• Partner with compliance teams to conduct internal audits and resolve any operational deficiencies.

Benefits

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Health Reimbursement Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees