Director of Food Service

Buell Fuel•Town of Marshall, NY

31d

About The Position

The Director of Food Service is responsible for the strategic oversight, standardization, and performance of all food service operations across multiple convenience store locations. This role focuses on streamlining processes, improving consistency, controlling costs, ensuring food safety compliance, and driving profitability while maintaining a high-quality customer experience. The Director works closely with store managers, vendors, and executive leadership to develop scalable systems that support growth and operational efficiency.

Requirements

Proven experience leading multi-unit food service operations, convenience stores, QSR, or retail food environments
Strong understanding of food cost control, labor management, and margin optimization
Experience implementing standardized systems across multiple locations
Knowledge of food safety regulations and health department compliance
Strong analytical, organizational, and leadership skills
Ability to travel regularly between locations
Bachelor’s Degree

Nice To Haves

Multi-location convenience store or fuel-retail food service experience
Experience scaling food programs across growing organizations
Familiarity with POS systems, inventory management tools, and operational dashboards

Responsibilities

Develop and implement standardized food service programs, menus, recipes, and procedures across all locations
Create consistent operating standards for food preparation, presentation, pricing, portion control, and waste reduction
Evaluate current operations and identify opportunities to streamline workflows and improve efficiency
Lead rollouts of new food programs, equipment, or concepts across multiple stores
Oversee daily food service performance across all locations, ensuring consistency and execution
Establish and track KPIs including food cost %, labor %, shrink/waste, sales mix, and margins
Analyze sales and cost data to improve profitability and operational performance
Partner with store leadership to correct underperformance and drive continuous improvement
Manage vendor relationships, purchasing programs, and pricing negotiations
Standardize ordering processes and inventory controls across locations
Ensure consistent product quality and availability while minimizing spoilage and over-ordering
Evaluate new vendors and products aligned with operational and financial goals
Ensure compliance with all food safety, health department, and regulatory requirements
Develop and enforce food safety protocols, sanitation standards, and audit processes
Lead corrective actions related to inspections, safety violations, or quality issues
Train and reinforce best practices for food handling and sanitation
Develop training programs for food service managers and store teams
Provide leadership, coaching, and performance feedback to multi-unit food service leadership
Support hiring, onboarding, and succession planning for food service roles
Foster accountability, consistency, and a culture of quality across all locations
Prepare budgets, forecasts, and performance reports related to food service operations
Collaborate with finance and operations teams on cost controls and margin improvement
Support capital planning for kitchen equipment, remodels, and food service upgrades