Director of Food & Beverage

PENN Entertainment•Vicksburg, MS

23h

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK. Responsible for directing the overall operations and staff of the Food & Beverage department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to GM. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. Provides direction to Food & Beverage leadership and oversees department operations. Formally presents updates to plans and provides appropriate explanations and solutions to variances. Ensures that the receiving, holding, and issuance of products are within the quality and control standards. Ties operational challenges to strategic direction and the ability to be effective in a large organization. Assists in designing and engineering menus for all Food & Beverage outlets. Implements and Audits inventory and cost control systems and procedures. Ensures all safety and sanitation policies are followed in accordance with local, state, and federal guidelines. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.
Bachelor’s degree (B.A./B.S.) from an accredited four year college or university or equivalent; or five to ten years Food and Beverage leadership experience; or combined education and experience.
Minimum of five years previous F&B experience at manager level or higher required.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Must be proficient in all Microsoft applications and be knowledgeable in all Food & Beverage software systems.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products.
Delegation, negotiation and diplomacy skills required.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Must have extensive knowledge of food cost and labor analysis.
Knowledge of all phases of Food & Beverage administration, cost control and familiarity of all food and beverage services is required.

Responsibilities

Directing the overall operations and staff of the Food & Beverage department.
Developing, implementing, and managing operational goals and monitors achievements of performance and profit objectives.
Ensuring that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
Preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to GM.
Enthusiastically supporting, actively promoting, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Ensuring customer service standards are followed by all team members and addresses issues as they arise.
Responsible for the overall achievement of departmental customer service goals.
Providing direction to Food & Beverage leadership and oversees department operations.
Formally presenting updates to plans and provides appropriate explanations and solutions to variances.
Ensuring that the receiving, holding, and issuance of products are within the quality and control standards.
Tying operational challenges to strategic direction and the ability to be effective in a large organization.
Assisting in designing and engineering menus for all Food & Beverage outlets.
Implementing and Auditing inventory and cost control systems and procedures.
Ensuring all safety and sanitation policies are followed in accordance with local, state, and federal guidelines.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
Maintaining strict confidentiality in all departmental and company matters.