Director of Food/Beverage & Retail Operations - San Diego Zoo
About The Position
The Director of Food/Beverage and Retail Operations leads all aspects of the retail operations department including all food service operations, catering, retail/merchandise outlets and retail vendors. This position is responsible for developing a robust strategy to achieve targets, collaborating with key business partners to drive mission contribution and leading and inspiring the retail operations team. This position reports to the Senior Vice President & Executive Director of the San Diego Zoo Safari Park.
Requirements
- Minimum of seven years management experience in multi-unit or zoo, museum or theme park retail and food service operations required.
- Demonstrated ability to lead highly effective teams in a diverse environment required.
- Knowledge of health and safety regulations required.
- Knowledge of food and beverage operations required.
- Knowledge of gift shop/merchandise operations required.
- Able to develop and administer complex budgets and forecasting required.
- Able to operate moderately complex computer software programs required.
- Able to communicate effectively both verbally and in writing required.
Nice To Haves
- Experience working with represented labor preferred.
- Bachelor's Degree in Business Administration, Hospitality Management, preferred.
- Training and certification in safe food handling preferred.
Responsibilities
- Provides vision, long-term planning and strategic operational direction to multiple food and merchandising generating multi-million dollar revenues. Exercises fiscal accountability and responsibility for the retail operations department.
- Embrace a collaborative approach across the organization to ensure a holistic guest experience and retail program across both campuses.
- Actively collaborate and engage with the guest services and entertainment teams to create unique guest experiences that authentically engage our community.
- Elevate and support the guest and member journey through a dynamic and thoughtful approach to menu creation and offerings.
- Engage in recruiting, training and performance management with a heavy focus on team development and succession planning for the department.
- Ensures the organization complies with State and Federal mandates regarding health requirements.
Benefits
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Number of Employees
11-50 employees
