Director of Food & Beverage Outlet Operations

The Newbury Boston•Boston, MA

About The Position

The Director of Food & Beverage Outlet Operations is responsible for the daily leadership, service execution, and operational performance of the hotel’s food and beverage outlets, including The Street Bar, In-Room Dining, and the minibar program. This role serves as the senior operational leader on the floor, ensuring exceptional guest experiences, strong financial performance, and consistent execution of luxury service standards. Working closely with the Director of Food & Beverage and the Assistant Director of Food & Beverage, this position leads the front of house service teams and drives operational excellence across all service periods. The role requires a highly visible and hands on leadership presence, with the majority of time spent actively managing operations during service. The position is designed to be primarily operational in nature, with approximately 80–85% of the role focused on floor leadership and outlet operations, and 15–20% dedicated to administrative responsibilities such as scheduling, financial monitoring, inventory oversight, and team development.

Requirements

At least 5 years of progressive experience in a luxury hotel/restaurant environment; or a 4-year college degree in hospitality/restaurant field and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
Must have experience in working in a restaurant, bar or In-Room Dining operations within a luxury hospitality setting.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Strong understanding of beverage operations and inventory management preferred.
Demonstrated success leading service teams in fast-paced, guest-focused operations.
Strong leadership presence with the ability to inspire and develop teams.
Long hours sometimes required, including evenings, weekends, and holidays.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must have strong leadership presence with the ability to inspire and develop teams.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner providing exceptional guest engagement and service recovery skills.
Must have strong organizational, communication, and problem-solving abilities.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times

Nice To Haves

Strong understanding of beverage operations and inventory management preferred.

Responsibilities

Act as the senior floor leader during service periods, ensuring exceptional guest experiences and seamless operations.
Maintain a consistent and visible presence in The Street Bar and In Room Dining operations.
Ensure luxury service standards are consistently executed and aligned with the hotel’s brand positioning.
Lead daily service briefings and communicate operational priorities to outlet teams.
Support service recovery and personally engage with guests to enhance the dining experience.
Oversee front of house operations for The Street Bar and In Room Dining.
Provide operational oversight of the hotel’s minibar program, ensuring consistent presentation, product quality, and operational efficiency.
Ensure strong coordination between service, culinary, stewarding, and beverage teams.
Monitor service flow, staffing levels, and operational efficiency during peak periods.
Identify and implement improvements to service standards, operational procedures, and guest satisfaction.
Assist with beverage ordering and inventory management in partnership with the Director of Beverage and Director of Food & Beverage.
Monitor minibar product levels, replenishment processes, and cost control measures.
Ensure proper inventory management, storage standards, and product rotation.
Support initiatives to enhance minibar offerings and drive incremental revenue.
Recruit, train, coach, and mentor The Street Bar and In Room Dining managers, MITs, and service staff.
Foster a culture of professionalism, accountability, and hospitality excellence.
Conduct performance evaluations and support team members in their professional development.
Lead by example as a visible and supportive operational leader.
Partner with the Director of Food & Beverage to achieve outlet revenue and profitability goals.
Monitor labor costs, scheduling, and operational productivity.
Identify opportunities to increase average check, improve productivity, and enhance outlet performance.
Support cost control initiatives while maintaining the guest experience.
Personally engage with guests to ensure memorable dining experiences.
Address and resolve guest concerns promptly and professionally.
Monitor guest feedback, online reviews, and internal satisfaction metrics to identify improvement opportunities.
Ensure adherence to health, safety, and sanitation standards.
Maintain compliance with all company policies and procedures.
Support Forbes standards, luxury hospitality expectations, and brand quality assurance programs.