Director of Food and Beverage

Four Seasons Hotels and Resorts • Naples, FL

6d • Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found. The primary responsibilities for this position are to ensure our guests receive the highest level of food quality and service, manage and develop a team, devise and monitor an annual budget, manage labor control and operating expenses and develop relationships with key suppliers and industry associates amongst the Food & Beverage Division. This position will have oversight of the Resort's Food & Beverage operation which includes all restaurants/dining outlets, bars & lounges, banquets, room service and private bars.

Requirements

• College degree preferably in hospitality management, tourism, or business management, or equivalent experience.
• Five to seven years of previous in luxury hotel/resort operations management positions, specifically in the Food & Beverage Division of a large resort, multi-outlet complex.
• Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Experience in leading a diverse team of Global Talent and Seasons Employees.
• Excellent personal presentation and interpersonal skills.
• Strong leadership and interpersonal skills.
• Excellent guest service and problem-resolution skills.
• Flexibility to meet the demands of a 24-hour operation.
• Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
• Solid interpersonal and relationship-building skills to work with cross-functional teams.
• Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
• Ability to multi-task in a high-volume and demanding environment.
• Ability to operate computer equipment and other food and beverage operational systems.
• Have creativity and flair, and are able to evidence good business acumen, a strong work ethic and people-management skills.

Responsibilities

• Provide leadership and management for the Food and Beverage Division by establishing plans of character, integrity, and quality which result in long-range continued growth and profitability of the division and resort.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Coordinate the selection, training, development, and evaluation of employees and managers in the Food & Beverage Division through effective management and leadership to ensure that established cultural and core standards are met, long-range strategic planning for outlet operation.
• Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and resort.
• The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.
• Assists in preparing business forecasts.
• Prepares Annual Budget for the division.
• The ability to work closely with the General Manager and Planning Committee to design an effective menu, wine lists, and amenity options while ensuring excellent product quality at a fair price.
• Willing to work flexible schedule in order to accomplish all major responsibilities, and willing to accept assignments on an as needed basis in order to promote teamwork. This includes evenings, weekends, and holidays.
• Monitors their activities to ensure standards are met, staff is supported, and guest needs are met.
• Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction.
• Assures that Four Seasons Service and Culture standards are being met.
• Leads and manages in a way that supports Four Seasons’ Brand and Philosophy.
• Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Food & Beverage Division.
• Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.

Benefits

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees