Director of Fleet Operations

Mainspring Energy • Menlo Park, CA

81d • $175,000 - $205,000

About The Position

Mainspring Energy is seeking a highly experienced and strategic Director of Fleet Operations to manage the preventive maintenance and emergency response for our fleet of linear generators as we accelerate their deployment to customer sites. This is an ideal opportunity for a proven leader to apply their operational and strategic skills in a dynamic, challenging, and high-growth environment.

Requirements

• Previous experience in a leadership role managing technical service teams operating at customer sites.
• Demonstrated success in dynamic, frequently changing, and geographically dispersed work environments.
• A strategic yet hands-on leadership approach—able to take responsibility for the team, mentor staff, and lead by example.
• Understanding of labor laws.
• Ability to design effective shift schedules.
• Experience in managing contractors and developing potential external partnerships.

Responsibilities

• Lead, mentor, and develop the O&M team, including geographically distributed field service technicians and supervisors.
• Manage key operational metrics, including equipment Availability, Mean Time to Repair (MTTR), First Time Fix Rate (FTFR), Customer Satisfaction, and adherence to service level agreements (SLAs).
• Direct the team in all aspects of fleet maintenance, including troubleshooting, repairs, and preventive maintenance.
• Lead the field safety team, ensuring the implementation of training, processes, and controls to safeguard both personnel and equipment.
• Coordinate resources, response, and both internal and external communications in emergencies.
• Standardize processes among teams to ensure the effective and efficient resolution of complex operational problems.
• Develop comprehensive business plans, including budget allocation, hiring strategies, shift schedules, tooling, and inventory stocking levels.
• Lead the creation of a structured Tier 1 Maintenance training program with the Training Manager.
• Work closely with Sales and Product leaders to deliver exceptional customer service.
• Engage Fleet Operations and Analytics (FOA) and Customer Success teams for monitoring, advanced diagnostics, and customer communications.
• Collaborate with Engineering leaders to continuously improve the product by efficiently communicating findings and operational data from customer sites.
• Collaborate with the air compliance team to ensure timely data submission to agencies.
• Participate in defining contract structures in cooperation with Sales, Legal, and executive teams.
• Evaluate and oversee the development of potential partnerships with contractors.

Benefits

• Pre-IPO stock options
• Benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees