Director of Fixed Operations
About The Position
We are looking for a Director of Fixed Operations to lead and elevate our service, parts, and collision departments across multiple locations. This role is focused on raising the standard across all rooftops by coaching leaders, identifying breakdowns in day-to-day operations, and improving the overall customer experience. This is a strong fit for someone who is both strategic and hands-on, someone who can step into stores, support teams in real time, and help build consistency that drives long-term success. You will play a key role in shaping how our fixed operations teams operate, grow, and deliver for our customers. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a focus on stability, growth, and long-term career development.
Requirements
- Proven leadership experience in multi-store fixed operations or high-volume service environments
- Strong ability to coach and develop leaders at all levels
- Hands-on leadership style with comfort working directly in-store
- Strong operational awareness with the ability to quickly identify gaps and opportunities
- Experience improving customer satisfaction and overall service experience
- Ability to build consistency across multiple locations
- Growth mindset with a focus on continuous improvement
- Valid driver’s license with an acceptable driving record
- Ability to pass a background check
- Strong reliability and consistent attendance
- Comfortable working in a fast-paced, customer-focused environment
- Basic computer skills and willingness to learn
Responsibilities
- Lead all fixed operations across multiple stores (Service, Parts, Collision)
- Coach and develop Service Managers, Parts Managers, and Advisors to improve performance and consistency
- Identify breakdowns in daily operations and implement practical, real-time solutions
- Improve service flow, shop throughput, and overall customer experience
- Drive initiatives that increase customer satisfaction and long-term retention
- Ensure teams understand and take ownership of the full customer lifecycle, from service visit to repeat vehicle purchase
- Partner with store leadership to align day-to-day execution with long-term goals
- Support hiring, onboarding, and retention strategies for technicians and advisors
- Work directly in-store to support teams, troubleshoot challenges, and raise the standard
- Evaluate processes and recommend improvements that create a more consistent and efficient operation
Benefits
- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off + paid holidays
- Employee discounts
- Career growth across multiple stores
- Locally owned and operated
- Technician Tuition reimbursement
- Community involvement and volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
