Director Of First Impressions (Office Administrator) - Paradise Valley

ROC Title•Phoenix, AZ

1d•Onsite

About The Position

Job Purpose: The Director of First Impressions (Office Administrator) is the face of our company and is responsible for providing a first-class experience to our clients and guests, supporting our Escrow Officers with their files, and coordinating the office's administrative support functions. This includes answering and transferring phone calls, processing email correspondence, greeting all clients and guests at the front desk, and assisting with managing the Branch Manager/Escrow Officer's calendar. Essential Functions: Answer phone calls utilizing a multi-line telephone system and route calls to appropriate departments or personnel. Process email correspondence, sort/distribute physical mail, and process invoices. Accurately opening escrows, ordering payoffs and insurance, and packaging loans Professionally gathering client and financial information, handling funds, entering data, and responding to information requests. Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office. Support the Escrow team by ordering title reports, assisting with closings, and complete handling of funds Provide first-line basic level product technical support utilizing resources provided and resolve customer issues. Coordinate various office events, client visits, and assist the Branch Manager with calendar management. Prepare requested reports by management Other duties as assigned Organizational Relationships: Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.

Requirements

High School Diploma or equivalent
1-2+ years of experience in an Administrative Support role.
2+ years of Customer Service experience is required
Excellent communication skills and phone etiquette
General computer literacy skills with proficiency in Microsoft Office Suite and Outlook
Ability to effectively multitask and problem-solve/research information independently and with others.
Strong team workmanship

Responsibilities

Answer phone calls utilizing a multi-line telephone system and route calls to appropriate departments or personnel.
Process email correspondence, sort/distribute physical mail, and process invoices.
Accurately opening escrows, ordering payoffs and insurance, and packaging loans
Professionally gathering client and financial information, handling funds, entering data, and responding to information requests.
Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office.
Support the Escrow team by ordering title reports, assisting with closings, and complete handling of funds
Provide first-line basic level product technical support utilizing resources provided and resolve customer issues.
Coordinate various office events, client visits, and assist the Branch Manager with calendar management.
Prepare requested reports by management
Other duties as assigned