Director of Finance Operations - Credit to Cash

NWN Carousel • Exeter, CA

4d • Hybrid

About The Position

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
The Director of Finance Operations – Credit to Cash will manage NWN's cash management functions including customer credit, billing, cash applications, and collections Reporting directly to the VP of Finance Operations, this position is an integral part of the Finance Operations team that closely works with Sales, Sales Operations, and Business Operations teams and provides general supervision and support to the Credit, Billing, Cash Applications, and Collections teams.

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business or Finance or relevant work experience Required
• 7 – 10 years experience, including a minimum of five as manager or team lead managing at least 5 collections personnel Required
• Experience managing and optimizing ERP systems to improve the effectiveness and efficiency of the treasury function
• Strong management and leadership skills
• Excellent oral and written communication skills
• Strong mathematical and analytical skills
• Effective time management skills, self- motivated, critical attention to detail and deadlines
• Ability to work well independently and in a team environment
• Ability to handle stress appropriately and interact well with others
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Nice To Haves

• M&A experience (Preferred)
• Project management skills. (Preferred)

Responsibilities

• Manage all aspects of the billing, credit, cash application, and collections department
• Provide coaching, guidance, and monitoring to ensure the billing, credit, cash, and collections teams are meeting performance targets and organizational objectives for key results
• Develop and implement strategies for managing customer accounts and resolving payment issues
• Drive the organization’s cash, collections, and billing accuracy responsibilities
• Analyze billing and payment data to identify trends, patterns, and areas for focus and improvement
• Design, compile, analyze, and provide monthly analytics to leadership and strategic decision making
• Work cross functionally with other teams such as Accounting, Finance, Sales, Sales Operations, and Business Operations to ensure timely and accurate billing and collections processes
• Ensure compliance with all applicable law and regulations related to billing and collections
• Prepare and/or review documentation for annual audit requests and support month-end accounting close
• Develop and implement new policies and procedures as appropriate

Benefits

• At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Director