DIRECTOR OF FACILITY OPERATIONS

New York City, NY • Manhattan, NY

123d

About The Position

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

Requirements

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level.
• Education and/or experience equivalent to '1' above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level.
• A master's degree from an accredited college or university in relevant fields may substitute for two years of experience.
• Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits for each year of experience up to a maximum of three years.
• A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

Nice To Haves

• Able to work in a fast-paced social services environment.
• Good communication skills.
• Ability to build relationships with and engage brokers and landlords.
• Proficiency in CARES, a plus.

Responsibilities

• Supervise daily operations of Access Control, SEO, and Recreation to maintain efficiency, safety, and service quality.
• Manage budget oversight, including reviewing monthly financial reports, tracking expenses, and coordinating with the Sub-Impress department to ensure timely fund replenishment for SEO and Recreation.
• Ensure compliance with SEO program guidelines, monitor employee time and leave records, and evaluate staff performance.
• Oversee access control operations, ensuring proper client entry and exit procedures, monitoring Q-Flow data, and coordinating shelter placements.
• Lead and support staff training initiatives by identifying training needs and providing development opportunities.
• Monitor and ensure completion of essential logs, including Pre-Curfew, Curfew Violators, Code Blue/Red/Gray, and Return to Shelter logs.
• Supervise the Recreation Director to ensure high-quality and engaging recreation activities for clients.
• Serve as a liaison between facility departments, other shelters, city agencies, and community stakeholders, maintaining effective collaboration with DHS Administration, DHSPD, Site Managers, Contractors, and other relevant program areas.

Benefits

• Public Service Loan Forgiveness eligibility.
• Open to qualified persons with a disability through the 55-a Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees