Director of Facility Field Services (Engineering & Maintenance)

Stanford Health Care • Palo Alto, CA

10d • $89 - $118

About The Position

The Director of Facility Field Services (Engineering & Maintenance) leads engineering and maintenance operations across 40 facilities—including hospitals, clinics, and research labs—totaling approximately six million square feet. The director oversees a team of more than 100 tradespeople, planners, schedulers, and facility warehouse staff, ensuring uninterrupted performance of critical building systems and equipment to support patient care and research. Responsibilities include managing vendor contracts, driving a proactive, data-driven maintenance program, and delivering field data to inform asset lifecycle and replacement planning. The director partners with capital project teams on future construction and expansion, ensures regulatory compliance, and champions a strong culture of safety and quality. This is a Stanford Health Care job. A Brief Overview The Director of Engineering & Maintenance (E&M) is responsible for directing, managing, planning, and developing the strategic direction of the Engineering & Maintenance department, with focus on providing excellent patient experience through service to the care providers, maintenance of facilities, construction, and activation of hospitals, ambulatory clinics and facilities. These responsibilities include planning, developing, directing, coordinating and evaluating the activities of the E&M department including collaboration and partnership with other Stanford Medicine departments. Manage personnel, per the policies, procedures, goals, mission, and vision of Stanford Medicine, and regulatory requirements of bodies such as The Joint Commission. Represents E&M efforts, opportunities, process improvements, and resource requirements to senior leadership.

Requirements

• Job requires a Bachelor’s degree in a work-related field/discipline from an accredited college or university. Relevant experience in lieu of degree may be considered.
• Relevant experience in lieu of degree is in addition to the experience requirements for this position.
• Seven (7) years of leadership experience in a facilities engineering, at least five (5) of those years in Hospital or Ambulatory Clinic environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to develop long-range business plans and strategies.
• Ability to manage complex projects and resources (people, costs, time).
• Ability to strategize, plan and implement change.
• Ability to understand, draft and negotiate contractual agreements.
• Ability to work effectively both as a team player and leader.
• Knowledge and understanding of financial and statistical activity reports.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management.
• Experience with operationalizing new construction.
• Knowledge of and experience with Computerized Maintenance Management Applications.
• Knowledge of and experience with Building Automation Systems.
• Knowledge of and experience with inpatient/outpatient regulatory requirements.
• Knowledge of and experience with building and fire life safety codes.
• Knowledge of and experience with incident command emergency response.
• Experience with developing metrics and dashboards.
• Familiarity with Lean, JIT, or Six Sigma techniques.
• Ability to act as both the “thought-leader” and operational expert” around IT-Driven and IT-enabled process transformation.

Responsibilities

• Manage the collaboration with Construction, Facility Planning and other functions on activities related to the construction and activation of Hospitals/Ambulatory Clinics and Facilities to include but not be limited to standards development, design/submittal review, construction inspection, activation and E&M support as applicable.
• Act as primary Command Center representative in managing an event with the E&M Chief(s); with Stanford Medicine entities; the University; and with other departments as applicable. Ensures department is trained in response; assures all the applicable policies/procedures, documentation, maps in place for appropriate response.
• Develop and implements policies and procedures that guide and support the provision of services; ensure that policies and procedures are compatible with the function and goals of Stanford Medicine and which meet the external regulatory and statutory requirements.
• Direct the planning and transition to a sophisticated level of maintenance from preventive to predictive, which will also entail planning and participating in the requirements development of for the right technology; planning will also include development of how the staff members respond, troubleshoot, organize their work and their response.
• Develop, direct and maintain standards for quality and continuous improvement programs and initiatives, including those related to customer interface, operations, emergency response, finance and compliance with standards set by The Joint Commission and other regulatory guidelines.
• For strategic direction, management and improvement, create the metrics to monitor trends and patterns in the areas of (but not limited to) customer satisfaction; staff productivity; work volume; and regulatory compliance. Participates in compilation of benchmark data for Decision Support. Uses benchmark data for staffing, operations and finance direction and decisions. Use of metrics to optimize workload division between staff and vendors.
• Direct financial activities of the department to include developing the annual operating budget to include 3-5 year planning; preparing monthly and quarterly variance reports; proactively preparing other statistics and reporting as required to continuously improve operations; managing expenses; and participating in planning and developing the annual capital budget to include long term planning.
• Maintain fluency technology and operational advances in the industry and develops strong relationships with industry counterparts to facilitate learning of best practices. Strategic planning, oversight for staff training, education, workforce planning; engagement, daily active management. Planning and directing what skills are needed in-house versus what skills should come from vendors. Administrative organization of the department to include assuring performance-based service contracts in place; internal information organization for easy retrieval.
• This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees