Director Of Facilities

2LIFE COMMUNITIES•Boston, MA

14d

About The Position

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age. We offer case management, service coordination, and a wide array of wellness, cultural, and other activities. We partner with health care providers to identify innovative ways to support residents’ health and well-being, and we engage with the broader community through our Village Center program. 2Life owns and operates over 1,300 units of affordable rental housing located within six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add another 600-700 units within the next several years as we complete projects in active planning and construction phases. We continue to pursue other development opportunities. We anticipate continued growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in terms of race, ethnicity, income levels, and need for supportive services. GENERAL SUMMARY The Director of Facilities Management oversees the strategic direction and operational effectiveness of maintenance across our affordable housing communities, encompassing approximately 1,600 units. This role leads a team that includes the Capital Projects Manager, Manager of Safety and Security, Facilities Administrator, and provides guidance to maintenance technicians at various properties. The Director drives a proactive, portfolio wide approach to facilities management, focused on reliability of building systems, consistent maintenance practices, and strong vendor and capital planning. This role plays a strong role the procurement strategy for vendor provided maintenance services to ensure cost effectiveness and strong service delivery, and guides the strategic investment of capital dollars to preserve and improve the long term condition of the portfolio. The Director develops best practices and training to support maintenance teams across sites and partners closely with the Construction and Real Estate teams to ensure new development and renovation projects are designed for long term operability and transition smoothly into day to day operations. The Director also provides leadership during major building system failures to coordinate response and minimize disruption to residents and operations.

Requirements

At least 7-10 years of experience in facilities or property maintenance management, with at least 3-5 years in a leadership role.
Must have a high school diploma; post-secondary training or education preferred, up to and including an Associates or Bachelor’s degree in a related field, or equivalent on-the-job experience and expertise in HVAC systems (heating and air conditioning), basic mathematics, blueprint reading, carpentry, computer operation, electrical systems, high-rise building systems, plumbing, LEED systems, mechanical drawings, supervision, budget development and management, safety, emergency management and procurement.
Good knowledge of building trades helpful. Licensure in electricity, plumbing, or HVAC not required, but helpful.
Good judgment, mechanical aptitude, and people skills are essential qualities. Expertise in areas involving repair and strong problem solving skills. Proven record in general property maintenance and management.
Must have good organizational, communication, and writing skills.
Must have comfort in dealing with older adults; requires good customer service skills.
A blend of repair and interpersonal skills to deal with diverse daily situations, residents, staff, and outside vendors.
Good diagnostic and evaluation skills to assess initial repairs and the severity of any property damage.
Manual dexterity and familiarity with tools needed for each job; good vision and physical strength helpful.
Flexibility to handle routine and emergency situations.
Tact to deal with demanding managers, residents, family members, etc.

Nice To Haves

Experience in affordable housing or residential property management preferred
Licensure in electricity, plumbing, or HVAC not required, but helpful.

Responsibilities

Provide leadership and guidance to the Capital Projects Manager, Manager of Safety and Security, Facilities Administrator, and support team of on-site maintenance technicians.
Establish portfolio-wide maintenance standards, best practices, and training to drive consistency, efficiency, and strong service delivery across sites.
Play a strong role in the strategy for procuring and managing outsourced maintenance services (e.g., janitorial, HVAC, waste management), ensuring quality, cost effectiveness, and timely performance.
Negotiate and manage vendor and contractor agreements, monitor performance, and address service gaps to ensure contractual obligations are met.
Provide guidance and leadership during major building system failures, coordinating troubleshooting, vendor response, and operational communication to minimize disruption.
Guide the strategic investment of capital dollars to preserve and improve the long-term condition of the portfolio.
Supervise the role responsible for execution of capital improvement projects to ensure projects are completed on time, within budget, and in compliance with regulatory requirements.
Identify and prioritize facility upgrades and contribute to long-term property improvement planning.
Lead the transition of new construction and major renovation projects from development teams to ongoing operations, ensuring a smooth and well-documented handoff.
Partner with project managers, construction teams, and design consultants to ensure buildings are designed and delivered with long-term operability in mind.
Establish protocols for closeout documentation (warranties, as-builts, O&M manuals, commissioning reports) and ensure facilities teams are trained prior to occupancy.
Develop and implement a standardized handoff checklist and timeline, and ensure preventive maintenance schedules are established and loaded into Yardi.
Supervise the Manager of Safety and Security to ensure safety protocols and security systems are functioning across all properties and that sites remain compliant with safety requirements.
Have systems in place to respond to medical and fire emergencies as needed.
Have systems in place to respond to calls relating to breeches in security and to call police when necessary.
Accompany external agencies, such as: OSHA, insurance companies, etc. when scheduled or called upon to do so.
Accompany architects and/or engineers through the facilities for such things as: capital needs studies, equipment analysis, water conservation surveys, when scheduled or assigned.
Coordinate and ensure annual inspection of apartment units are performed in a timely manner as mandated by HUD.