Director of Facilities

The National World War II Museum Inc•New Orleans, LA

About The Position

The National WWII Museum is currently seeking a Director of Facilities. The Director of Facilities oversees the maintenance, safety, and cleanliness of the museum campus, ensuring exceptional operational standards. This role involves leadership of the Facility Manager, Custodial Supervisors, and Exterior Maintenance Staff. Reporting directly to the Director of Facilities & Engineering, the Director is responsible for developing and implementing Standard Operating Procedures, conducting daily campus walkthroughs, managing payroll and performance evaluations, and overseeing administrative functions. The Director collaborates closely with museum staff, including the Event Rental Department and Sodexo, to ensure seamless coordination of activities and events.

Requirements

Minimum of five years’ experience in facilities management, preferably in a museum environment.
Demonstrated experience in custodial and maintenance management.
Knowledge of computerized facility management systems as well as intermediate knowledge of Microsoft Outlook, Word, and Excel.
Bachelor’s degree in Business Management, or related field, preferred.
The Director of Facilities should have a general knowledge of all current city, state, and national health and safety regulations relating to building operations and/or know where to find them.
Excellent oral and written communication skills.
Must have strong troubleshooting capabilities.
Ability to manage and work with others in a team-oriented environment.
Strong organizational skills, ability to work on multiple concurrent assignments under pressure and to consistently meet deadlines.
As needed, be willing to work a flexible schedule that may extend outside of the typical 40-hour work week, including weekends and evenings, to complete tasks and meet deadlines. This position must be able to work flexible hours to oversee evening events throughout the museum campus.
Ability to operate hand tools, pliers, screwdrivers, hammers, wrenches, strippers, crimpers, power tools and test equipment.
Ability to push, pull and lift weights up to 75 pounds. May require prolonged sitting, standing and/or walking during which time objects are transported. May require bending, squatting, or reaching and occasional use of equipment.

Nice To Haves

Bachelor’s degree in Business Management, or related field, preferred.

Responsibilities

Lead the Facilities team and work collaboratively with department heads to achieve operational goals.
Ensure that custodial staff operate effectively with emphasis on safety, procedure, training, scheduling, and staffing.
Evaluate and improve existing programs and services and initiate new services as required to meet the operational needs of the museum.
Develop departmental budget. Adhere to established budget and routinely reviews and ensures accuracy of spending.
Manage purchasing needs for the Facilities Department, while adhering to budgets and maintaining quality products. Establish and maintain relationships with external vendors and contractors, ensuring quality service, cost management, evolution of products and services, and adherence to contractual agreements.
Approve weekly schedule with tasks for the Facilities & Exterior Maintenance Teams.
Calculate staffing requirements to ensure proper staffing levels. Reduce overtime by shifting employees between peak and non-peak days. Recruit and maintain proper staffing levels. Identifies available personnel for open shifts due to absences.
Serve as Facilities point of contact for Events. Coordinate with the Facility Manager and other departments and Sodexo to ensure the smooth execution of events. This includes scheduling the setup and breakdown of events, preparing rooms for special events, coordinating load-in/setup, event execution, and breakdown. The Director also reviews the calendar for potential conflicts, develops floor plans, and attends weekly events meetings.
Inspect rooms during special events to ensure compliance with BEO.
Work closely with Event Rentals to run projections with Fire Marshal’s Guidelines to ensure that event setups do not block emergency exits and adhere to set guidelines and capacities.
Provide quarterly inventory of all tables and chairs within the museum.
Conduct regular audits of all facilities equipment to identify items needing repair or replacement. Manages the repair or replacement process efficiently, ensuring the highest standards are maintained. Removes damaged equipment from inventory and arranges for repair or replacement with suitable options.
Oversee the movement of equipment between buildings, ensure proper handling, maintenance, and timely return to designated locations.
Ensure compliance with OSHA standards, CDC guidelines, and all local, state, and federal regulations, including proper safety procedures such as labeling of spray bottles, wet floor precautions, appropriate use of PPE, and safe handling of bloodborne pathogen kits. Oversee and enforce proper lifting techniques, as well as the identification, reporting, and mitigation of workplace safety hazards and accidents.
Develop and conduct comprehensive staff training and safety briefings for Museum staff on policies and procedures, ensuring adherence to Museum safety protocols and prioritizing the well-being of guests and employees.
Collaborate closely with the Emergency Management Team to support risk management efforts, including creating and maintaining safety procedures, training programs, and documentation required for insurance and compliance purposes.
Prepare regular reports on facility operations, maintenance activities, and compliance for senior management.
Shall be familiar with the Museum's Emergency Exits, Evacuation Routes, and Emergency Management Plans.
Prepare Campus for emergency closures or evacuations.
Support the department in creating flu season and pandemic sanitization protocols in consultation with CDC and industry guidelines, with ongoing review of newly published guidelines to enhance existing standard operating procedures. Responsible for training the Facilities Manager and Supervisors in these procedures and shall communicate with the Director of Facilities & Engineering on new viral outbreaks, prioritizing the safety of visitors, volunteers and staff when developing appropriate action plans.

Benefits

Medical insurance – 2 plan options; Museum pays 75% of premium
Dental and vision insurance
Flexible spending account
401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment
Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available
Long term disability insurance
Paid vacation and sick leave, 10 paid holidays per year
Free parking
Tuition assistance and professional development
Employee assistance program