Director of Facilities Maintenance & Operations | Full-Time | Crown Complex

Oak View Group•Fayetteville, NC

8d•$80,000 - $90,000

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . The Director of Facilities Maintenance & Operations oversees all aspects of the venue's operations, maintenance, and safety to ensure a seamless and safe experience for guests, performers, and staff. This senior-level position involves strategic planning, budget management, and compliance with all relevant regulations. This position is responsible for the overall operational, logistical, and administrative management of the entertainment complex, including all buildings, grounds, and infrastructure. This role ensures the facility is maintained to the highest standards, managing both daily operations and long-term strategic projects while prioritizing safety and efficiency. This role requires a dynamic individual capable of managing multiple concurrent projects and demands in a fast-paced, high-pressure environment. This role pays an annual salary of $80,000-$90,000 and is bonus eligible

Requirements

A bachelor's degree in facilities management, engineering, business management, or a related field is often preferred.
Minimum of 5-7 years of experience in a management or director role within a large facility, property management, or entertainment venue setting.
Strong understanding of building infrastructure, automation systems, technical equipment, and preventive maintenance programs.
Excellent leadership, communication, and interpersonal skills. Strong problem-solving, project management, and organizational abilities are essential.
Must be available to respond to emergencies outside of normal working hours, including evenings and weekends, as required by the nature of entertainment operations.
Ability to work event nights, weekends and holidays as required.

Responsibilities

Facilities Operations & Maintenance: Direct and manage all maintenance activities for building systems, including mechanical, electrical, plumbing (MEP), HVAC, and fire/life safety systems.
Event Coordination: Coordinate with event organizers and internal departments to ensure facility readiness and seamless execution of large-scale sports and entertainment events, minimizing disruption to operations.
Budget & Finance Management: Develop, monitor, and manage departmental operating and capital budgets. Oversee procurement processes, negotiate contracts with vendors and contractors, and track project expenditures.
Compliance & Risk Management: Ensure full compliance with all local, state, and federal laws and regulations, including building codes, fire safety (NFPA), health codes, OSHA, and ADA standards. Develop and maintain emergency preparedness and disaster recovery plans.
Project Management & Planning: Oversee renovations, additions, and capital improvement projects from planning and design to execution. Develop and communicate a 5-year capital plan.
Staff Leadership & Management: Hire, train, supervise, and evaluate a high-performing team of facilities and custodial staff. Foster a culture of teamwork, efficiency, and safety.
Vendor & Contractor Relations: Source, negotiate, and manage contracts and relationships with third-party service providers (e.g., landscaping, security, waste disposal, specialized other duties and responsiblities as assigned