Director of Experience Design - Customer Success Solutions
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About The Position
We are seeking a Director of Experience Design to lead and innovate in the design efforts for both employee-facing Customer Success solutions and user-focused platforms, including the Autodesk Assistant and Account platforms. This role requires a seasoned leader with deep experience in Customer Experience and conversational UI, as well as expertise in managing complex design projects related to agent productivity, platform design, user accounts, renewals, and subscription management. The Director will work cross-functionally with product management, engineering, and other design leaders to ensure the creation of high-quality, consistent experiences that align with our users' needs and the company's business objectives. You will mentor and guide a talented team of designers, fostering a culture of creativity, innovation, and excellence. This is a unique opportunity to impact Autodesk's customer and agent experiences, as well as the overall Experience Design strategy. You will report to senior leadership within the User Experience domain and will be a hybrid employee reporting into a hub office.
