Director of Events | Full-Time | Cross Insurance Arena

Oak View Group•Portland, ME

1d•$68,500 - $78,500

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Director of Events is primarily responsible for overseeing all aspects of event services from the inception of an event to the conclusion. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager. This role pays an annual salary of $68,500-$78,500 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until June 19, 2026. About the Venue The Cross Insurance Arena , owned by Cumberland County and managed by Oak View Group, opened in 1977 and was renovated in 2012 as a 6,200-seat venue in Portland, Maine. Home to the Maine Mariners (ECHL), the arena hosts top concerts, comedy, family shows, and major sporting events, including state basketball and hockey championships. Backed by an exceptional staff, volunteer Board of Trustees, and partners like Cross Insurance, Cross Insurance Arena is committed to delivering world-class entertainment and unforgettable experiences for the community.

Requirements

Minimum of 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility.
Previous management experience required.
Bachelor’s degree or better from an accredited college or university.
Knowledge of customer service practices.
Knowledge of crowd control.
Ability to prepare, track, control and analyze budgets.
Working knowledge of Union Labor contracts and show calls.
Experience Settling Events.

Responsibilities

Oversee event management activities for all facility events.
Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events.
Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Exercise direct supervision over Event Managers, Event Coordinators and Event Staff.
Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget.
Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly.
Inspect facilities to ensure they are being maintained properly for events.
Develop crowd management and event staffing plans and supervise event staff during events.
Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges.
Review and approve final billing to facility users prior to settlement or release of invoice.
Work closely with the general public by monitoring services provided and addressing complaints in a timely manner.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting.
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities.
Prepare and present regular staff reports and other related correspondence.
Work with other department directors in a variety of tasks.
Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate.
Interpret and apply all relevant federal, state and local regulations.
Routinely serve as Manager on Duty.