Director of Events | Full-Time | Augusta Entertainment Complex

Oak View Group•Augusta, GA

3d•$80,000 - $100,000

About The Position

Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities at the Augusta Entertainment Complex (New Arena & Bell Auditorium , assuring the highest quality service program to ensure rebooking of events. Provides highly responsible staff a ssistance to the General Manager. This role pays an annual salary of $80,000-$100,000 and is bonus eligible

Requirements

Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility.
Supervisory experience required.
Bachelor’s degree or greater, from an accredited college or university in related field (Facility, Hospitality, Sports or Business Management).
Possession of, or ability to obtain a valid CPR certificate.
Possession of, or ability to obtain a valid driver’s license.
Knowledge of customer service practices.
Knowledge of crowd control.
Ability to prepare, track, control and analyze budgets.
Communicate clearly and concisely, both orally and written.
Ability to function in a fast-paced, high-pressure environment, handle multiple tasks at one time, meet deadlines.
Must be self-motivated with strong leadership abilities and organizational skills.
Basic knowledge of Microsoft Office required.
Familiar with A/V equipment, electronic systems, & AutoCad in relation to stadiums, arenas, convention centers or public assembly facilities.
Work a flexible schedule including early mornings, days, evening, overnight, weekends, holidays, extended (long) workdays and extended number of days.

Nice To Haves

Graduate of IAAM Public Assembly Facility Management School preferred.

Responsibilities

Oversee event management activities for all facility events.
Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events.
Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Exercise direct supervision over Event Managers, Event Coordinators and Event Staff.
Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget.
Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly.
Inspect facilities to ensure they are being maintained properly for events.
Develop crowd management and event staffing plans and supervise event staff during events.
Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges.
Review and approve final billing to facility users prior to settlement or release of invoice.
Work closely with the general public by monitoring services provided and addressing complaints in a timely manner.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting.
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities.
Prepare and present regular staff reports and other related correspondence.
Work with other department directors in a variety of tasks.
Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate.
Interpret and apply all relevant federal, state and local regulations.
Serve as Event Manager as needed.
Routinely serve as Manager on Duty.
Other Duties as assigned.