Director of Events | Full-Time | PPL Center

Oak View Group•Allentown, PA

1d•$70,000 - $80,000

About The Position

Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager. This role pays an annual salary of $70,000-$80,000 and is bonus eligible

Requirements

Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
Supervisory experience required
Bachelor’s degree or better from an accredited college or university
Possession of, or ability to obtain a valid state driver’s license
Knowledge of customer service practices
Knowledge of crowd control
Ability to prepare, track, control and analyze budgets
Ability to communicate clearly and concisely in the English language, both orally and in writing
Must be able to work a flexible schedule including; early mornings, evenings, weekends, holidays and extended number of consecutive days.
Ability to work independently and as part of a team
Proficient in the use of Microsoft Office programs.

Nice To Haves

Graduate of IAAM Public Assembly Facility Management School preferred
Experience with AutoCAD preferred.
Production experience/knowledge involving concert set up, audio, video, lighting, and rigging preferred.

Responsibilities

Oversee event management activities for all facility events
Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
Exercise direct supervision over Event Managers, Event Coordinators and Event Staff
Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
Inspect facilities to ensure they are being maintained properly for events
Develop crowd management and event staffing plans and supervise event staff during events
Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
Review and approve final billing to facility users prior to settlement or release of invoice
Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Conduct planning and operational meetings as required to ensure smooth coordination of event activities
Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
Prepare and present regular staff reports and other related correspondence
Work with other department directors in a variety of tasks
Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
Interpret and apply all relevant federal, state and local regulations
Serve as Event Manager as needed
Routinely serve as Manager on Duty
Additional duties as assigned