Director of Event Services

ASM Global • Lincoln, NE

102d

About The Position

Legends Global, the leader in privately managed public assembly facilities, is currently recruiting for Director of Event Services for Pinnacle Bank Arena. Under general supervision of the General Manager, you will be responsible for the overall coordination and execution of all ticketed and non-ticketed events.

Requirements

• Bachelor’s degree from accredited four-year college or university.
• Six (6) to eight (8) years related experience and/or training in the public assembly industry in a supervisory or management position; or equivalent combination of education and experience.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility.
• Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, union contracts, purchasing procedures and supervising/training personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Ability to prioritize multiple projects.
• Remain flexible and adjust to situations as they occur.
• Demonstrate problem-solving and communication skills.
• Organize and prioritize work to meet deadlines.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

Nice To Haves

• Be licensed and insured to operate a motor vehicle in the United States.

Responsibilities

• Direct, supervise and schedule all aspects of operations including event coordination and services, event staffing, Manager on Duty schedules, audio/visual production services, all security, crowd and risk management, police, fire and safety personnel, and ADA compliance.
• Directly supervise Event, Guest Services, Security, and Parking Managers, and their applicable part time staff.
• Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed.
• Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Act as liaison between unions, tenants, facility contractors and county emergency personnel as needed.
• Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
• Attend department head and staff meetings.
• Develop and maintain a harmonious working relationship with all of the other departments.
• Oversee coordination and management of the IATSE stagehand union for all venue events.
• Oversee coordination and management of merchandise with the events and the venue’s merchandise entity.
• Lead communication of necessary event information to staff & stakeholders; troubleshoot and problem solve.
• Monitor and supervise facility set-up when necessary, actively work with clients to ensure their needs are met.
• Monitor, review, and ensure front of house and back of house areas are appropriately ready and in good standing prior to and during events; troubleshoot and problem solve issues preemptively, and in real time.
• Work with Team Members and others to resolve any outstanding issues, conduct after action reports as needed.
• Attend appropriate planning, organization, and other event and facility meetings.
• Assist in non-concert bookings (meetings, banquets, trade shows, etc) and accurately execute calendar holds, rental terms, and contracts.
• Assist in annual budget preparation for the department.
• Prepare reports of monthly event activities for submission to the General Manager.
• Develop standard operating procedures for the Event Services Department and monitor their compliance.
• Hire, train, and evaluate all Event Services Team Members.
• Plan, organize, and assign all day-to-day work assignments for Event Services team members, and for events.
• Maintain positive employer/employee relations and labor relations.
• Assist with employee development and coach department personnel to work to full potential.
• Identify corrective action procedure needs for employees whose performance or conduct does not meet required levels.
• Conduct performance appraisals.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Benefits

• Equal Opportunity/Affirmative Action employer.
• Encouragement for Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree