Director of Event Operations

Pyramid Global Hospitality
18d

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Director of Event Operations. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

Requirements

  • High school diploma or GED; 4 years experience in the event management, food and beverage banquet, sales and marketing, or related professional area.
  • Proven experience in banquet management, along with event management, is required.
  • Strong negotiation and sales skills and knowledge of contracts.
  • Sound business communication skills, both written and verbal.
  • Advanced computer skills, including Microsoft Office as well as working knowledge of Delphi/FDC is a plus.
  • Engaging personality is conducive to building client relationships.
  • Time management skills, consistently meeting time sensitive deadlines.
  • Possess a creative flare to customize menus and programs for clients that differentiate the resort from the competition.
  • Working knowledge of banquet department (sets, buffets, service, AV equipment, scheduling, menu planning).
  • Strong leadership, team-building, and refined verbal and written communication skills are essential.
  • Proven experience in hotels, events, or hospitality management, with a deep understanding of banquet and event operations.
  • Experience in budget planning, financial management, and controlling event costs is crucial.
  • Excellent organizational skills and attention to detail are needed for meticulous planning and execution.
  • A flexible schedule, including the ability to work nights, weekends, and holidays, is often required.
  • The ability to proactively address and resolve issues that arise during events.

Responsibilities

  • Works with the management team to develop and implement the business plan and long term strategies for event operations.
  • Establishes and monitors measurable goals for the department.
  • Champions all standards, policies and procedures in the Event Operations departments.
  • Oversees the execution of event logistics for all events.
  • Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
  • Ensures function space and corresponding heart of the house areas are cleaned and maintained.
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Participates in MVP audits and level certification for all technicians.
  • Ensures employees maintain required certification.
  • Assists with implementation and execution of all event related corporate initiatives and promotions.
  • Ensures department is working within budget and adjusts expenditures according to revenues.
  • Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
  • Reviews effectiveness of event operations annually and makes appropriate adjustments.
  • Communicates effectively with property departments outside of Event Operations.
  • Maintains a strong working relationship with guests/clients, vendors and competitors.
  • Reviews staffing levels to ensure that guest service and operational needs are met.
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
  • Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
  • Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Benefits

  • Competitive wages
  • People-first culture
  • Health insurance
  • Retirement savings
  • Growth opportunities
  • Paid time off
  • Festive environment
  • Perks & discounts
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