Director of Event Operations

Pyramid Global Hospitality

18d

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Director of Event Operations. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

Requirements

High school diploma or GED; 4 years experience in the event management, food and beverage banquet, sales and marketing, or related professional area.
Proven experience in banquet management, along with event management, is required.
Strong negotiation and sales skills and knowledge of contracts.
Sound business communication skills, both written and verbal.
Advanced computer skills, including Microsoft Office as well as working knowledge of Delphi/FDC is a plus.
Engaging personality is conducive to building client relationships.
Time management skills, consistently meeting time sensitive deadlines.
Possess a creative flare to customize menus and programs for clients that differentiate the resort from the competition.
Working knowledge of banquet department (sets, buffets, service, AV equipment, scheduling, menu planning).
Strong leadership, team-building, and refined verbal and written communication skills are essential.
Proven experience in hotels, events, or hospitality management, with a deep understanding of banquet and event operations.
Experience in budget planning, financial management, and controlling event costs is crucial.
Excellent organizational skills and attention to detail are needed for meticulous planning and execution.
A flexible schedule, including the ability to work nights, weekends, and holidays, is often required.
The ability to proactively address and resolve issues that arise during events.

Responsibilities

Works with the management team to develop and implement the business plan and long term strategies for event operations.
Establishes and monitors measurable goals for the department.
Champions all standards, policies and procedures in the Event Operations departments.
Oversees the execution of event logistics for all events.
Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
Ensures function space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Participates in MVP audits and level certification for all technicians.
Ensures employees maintain required certification.
Assists with implementation and execution of all event related corporate initiatives and promotions.
Ensures department is working within budget and adjusts expenditures according to revenues.
Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
Reviews effectiveness of event operations annually and makes appropriate adjustments.
Communicates effectively with property departments outside of Event Operations.
Maintains a strong working relationship with guests/clients, vendors and competitors.
Reviews staffing levels to ensure that guest service and operational needs are met.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.