Director of Environmental Services

Samaritan Healthcare•Moses Lake, WA

16d

About The Position

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. his position is responsible for overseeing Environmental Services within the organization. This role is responsible for developing personnel from the selection process, through orientation, and ongoing staff development. Develops departmental goals, writes policies and procedures. Maintains effective communication between staff and the healthcare organization to facilitate high quality delivery of Environmental services. Benchmarks all services provided, conducts quality improvement studies to improve services in a cost-efficient manner. This is a full-time salary exempt position. DIRECT REPORTS: EVS Tech I, EVS Tech II, Linen Support Tech, & EVS Supervisor. ESSENTIAL FUNCTIONS/CORE COMPETENCIES/LEADERSHIP PILLARS: I. Relational Leadership: Make positive effective relationships a priority. a. Relationship Orientated, developing and fostering relationships through respect, open communication, trust and partnership. b. Developing the campus to serve the region c. Valuing patients, families, employees, community, physicians, & partners d. Volunteerism (Ambassador for Samaritan) and participates in community events e. Active participation, representing the interests of Samaritan, in professional associations f. Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports. g. Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award. h. Promoting Wellbeing II. Strategic: Champions of the vision and strategies of Samaritan a. Active involvement in the planning process b. Inspiring alignment and development of operational practices to achieve business goals c. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings and honoring vital time. d. Building partnerships to maximize Samaritan achievement e. Business Planning f. Consistency and accountability III. Operations: Effectively oversees and directs day-to-day operations a. Efficiency b. Staffing and work assignments c. Patient Care d. Work Flow e. Resources/equipment/materials f. Keeping professional knowledge and skills current to make operations work effectively g. Project and Process Management h. Improving Communication – through communication boards, huddles and department meetings IV. Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability. a. Develops and fosters an employer of choice culture b. Attracts, develops and retains talent c. Evaluates competency and education d. Employee Relations e. Recognition f. Coaching g. Discipline and counseling h. Expectations and accountability i. Involvement and communication j. Relationship, connection and employee engagement k. Employee safety and security l. Legal, regulatory and policy compliance m. Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts) n. Effective Hiring & Onboarding – through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90). V. Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department. a. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry). b. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review. VI. Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others. a. Inspires and assures alignment with family centered patient care. b. Regulatory compliance (DNV, DOH, Stark, etc) c. Data analysis and development of appropriate initiatives d. Promotes best practice e. Active involvement in committees, teams, etc f. Outcome improvement through data analysis g. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee-driven team structures. h. Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards. VII. Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities, keeping abreast of current trends and development. ESSENTIAL SKILLS AND EXPERIENCE:

Requirements

Education: bachelor’s degree healthcare administration or related business field required.
Experience: Two (2) years’ experience in a managerial position.
Five (5) to seven (7) years’ experience in environmental services or similar industry with emphasis on acute care healthcare and/or same experience with an environmental services background.
Prior experience with DOH, DNV or TJC compliance surveys preferred.
Experience in managing MSDS process preferred.
Skills: Computer skills (Word, Excel) prior inventory system experience a plus.
Demonstrates competency on equipment listed on department specific checklist.
Excellent verbal and written communication skills.
Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
Demonstrates competency in ability to care for customers/patients across the age continuum.
Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. Ensures self-compliance with organization policies and procedures as well as labor agreements.
Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

Nice To Haves

Master’s degree preferred
Prior oversight of Environmental Services preferred.
License: Certified Healthcare Environmental Services Professional (CHESP) preferred or Certified Healthcare Facility Manager (CHFM) preferred.

Responsibilities

overseeing Environmental Services within the organization
developing personnel from the selection process, through orientation, and ongoing staff development
Develops departmental goals, writes policies and procedures
Maintains effective communication between staff and the healthcare organization to facilitate high quality delivery of Environmental services
Benchmarks all services provided, conducts quality improvement studies to improve services in a cost-efficient manner
Relational Leadership
Strategic
Operations
Human Resources
Finance
Performance Improvement, Safety and Service
Technical / Professional Knowledge