Director of Entertainment Operations - Northfield Park
About The Position
The Director of Entertainment is responsible for providing leadership, oversight, and integration of all initiatives and directives developed through the Entertainment COE for the assigned properties' Entertainment divisions, encompassing a combination of technical production, box office, and showroom management teams. In Collaboration with the Entertainment COE, the Director will execute on the strategic direction of the property entertainment venues with accountability for staffing, guest service, employee engagement, and profitability of the Entertainment division for assigned properties
Requirements
- 4+ years of prior relevant experience in production, showroom, or entertainment operations, with a strong background in ticketing, production, bookings, and event management.
- Demonstrated success building and maintaining relationships with agents and agencies, supporting seamless programming and event execution.
- Possesses solid financial acumen, including hands-on experience with budgeting, profit and loss management, labor cost control, purchasing, forecasting, and capital project management.
Nice To Haves
- Experience managing a showroom and box office is preferred, as is prior experience working within a similar resort environment.
- A bachelor's degree is preferred but not required
Responsibilities
- Establishes and directs the execution of the operating plan for assigned venues, consistent with the strategic vision of the Entertainment division and the properties
- Oversee theater operations and various technical aspects of venues under their direction including all maintenance and repairs.
- Collaborate with development team to create and plan new entertainment concepts and execute on established plans
- Oversee property ticketing sales and management of box offices for venues assigned, maintaining two-way dialogue with corporate ticketing on inventory and yield management
- Oversee production elements of various nonticketed events. This includes all band/act setups and teardowns. Strong collaboration with property based special events teams to execute on their established strategies for other events (e.g. casino tournaments and brand activation events)
- Manage monthly/annual departmental budget/forecast; provide supporting documentation for senior management's review, when necessary. Monitor departmental expenditures, prepare justification for budget variations, and project increases for new projects. Recommend capital expenditures to maintain optimal operating environment
- Manage client and property stakeholder relationships and cross functional interfaces at multiple levels within the Entertainment division and throughout the Company
- Drive employee engagement and guest experience through coaching, training and development.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
