Director of Enterprise Resource Planning (ERP)

City Of Cambridge Ma • Cambridge, MA

371d • $136,735 - $161,596 • Hybrid

About The Position

The Director of Enterprise Resource Planning (ERP) is a senior-level position within the Information Technology department of the City of Cambridge. This role is responsible for defining and leading the City's long-range strategic ERP goals, collaborating with executive leadership in HR and Finance. The ideal candidate will possess strong leadership, organizational, and communication skills, along with a comprehensive understanding of ERP systems and software. This position requires a proactive, solutions-focused approach to ensure seamless system integration and user satisfaction while leading a high-performing team.

Requirements

• Bachelor's degree in information technology required; master's degree preferred.
• Minimum of 7 years of relevant experience, including supervisory experience.
• Extensive experience in leading complex ERP implementations in large-scale organizations.
• Strong project management skills with the ability to manage resources and stakeholder expectations.
• In-depth knowledge of ERP systems such as SAP, Workday, Oracle, or Microsoft Dynamics.
• Proven experience in business process reengineering and change management.
• Demonstrated leadership skills, including team mentoring and collaboration.
• Professional certifications related to ERP systems are highly desirable.
• Familiarity with cloud-based ERP solutions and migration experience.
• Expertise in translating technical literature into business language.
• Customer service orientation with a proactive approach to end-user needs.

Nice To Haves

• Project Management Professional (PMP) Certification.
• Proficiency in PeopleTools and related technologies.
• Experience leading ERP implementation from legacy systems to cloud-based platforms.
• Experience in municipal or union-based organizations.

Responsibilities

• Collaborates across departments to identify and implement best practices for ERP strategy.
• Develops and maintains a comprehensive ERP roadmap aligned with organizational goals.
• Leads and manages the ERP team, overseeing system upgrades and ensuring reliability.
• Provides supervision and guidance to the ERP team, managing customer relations and performance.
• Advises leadership on ERP systems and strategic planning options.
• Streamlines business processes and drives continuous improvement initiatives.
• Stays updated with industry trends and recommends innovative ERP solutions.
• Manages strategic vendor partnerships to enhance service quality.
• Cultivates a strong customer service mindset by engaging and supporting end-users.
• Develops training and support mechanisms to enhance user adoption and satisfaction.
• Oversees documentation and standard operating procedures for ERP systems.
• Provides regular progress reports to senior management and stakeholders.
• Continuously evaluates business processes for improvement opportunities.
• Gathers and analyzes requirements, supporting end-to-end project execution.
• Engages business units to identify requests for change and supports cost analysis.
• Researches and resolves system-related issues, working with vendors as needed.
• Ensures compliance with municipal, financial, and HR policies.

Benefits

• Commuter assistance
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree