Director of Enterprise Platforms

Dream Finders Homes • Jacksonville, FL

5d

About The Position

The Director of Enterprise Platforms is responsible for the strategic ownership,
unification, and operational scalability of DFH's core enterprise platforms
across all real estate divisions, including Title, Mortgage, Insurance, and
Underwriting. This role serves as the primary business and platform owner,
ensuring systems are aligned with organizational growth, acquisitions, and
long-term operational objectives.

This position partners closely with IT leadership while maintaining independent
accountability for platform strategy, product direction, governance, and
enterprise adoption.

Requirements

• Bachelor's degree in Information Systems, Business, Technology, or related field (or equivalent experience)
• 8+ years of experience in enterprise systems, platform management, product ownership, or related roles
• Proven experience leading cross-functional initiatives across multiple business units
• Strong understanding of system integrations, vendor management, and enterprise platform governance
• Ability to translate business needs into scalable technical solutions

Nice To Haves

• Experience within Title, Mortgage, Insurance, or other regulated financial services environments
• Experience supporting national rollouts or post-acquisition system integrations
• Familiarity with SoftPro or comparable enterprise platforms
• Experience working alongside IT leadership in a matrixed organization

Responsibilities

• Own DFH's enterprise platforms end-to-end, serving as the primary point of accountability for system performance, scalability, and adoption across all real estate divisions
• Drive platform standardization and system unification to support national operations and future acquisitions
• Reduce reliance on legacy tools and fragmented workflows through strategic modernization initiatives
• Define and maintain the enterprise platform roadmap, ensuring alignment with DFH's growth objectives and operational priorities
• Provide senior oversight of platform governance, architecture decisions, and system configuration standards
• Establish documentation, transparency, and visibility across systems to reduce operational and compliance risk
• Lead product discovery efforts, gathering business, regulatory, and operational requirements from stakeholders
• Translate user needs into clearly documented functional and technical requirements that support scalable and measurable outcomes
• Partner with development and integration teams to ensure solutions meet business intent and usability standards
• Own vendor relationships related to enterprise platforms, including performance management, roadmap alignment, and technical accountability
• Oversee third-party integrations, APIs, and system enhancements to ensure reliability and data integrity
• Drive vendor consolidation and cost optimization where appropriate
• Design and implement a scalable support and operating model that improves service delivery and reduces dependency on external providers
• Partner with Training & Enablement teams to ensure consistent onboarding, adoption, and role-based system training
• Improve system usability and adoption through feedback loops and continuous improvement initiatives
• Oversee enterprise reporting and analytics strategy, including Power BI dashboards and centralized operational reporting
• Ensure leadership has visibility into system performance, adoption metrics, and operational KPIs
• Support national platform rollouts tied to acquisitions, expansions, and new market entry
• Ensure platform readiness, adoption consistency, and operational continuity during periods of growth

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees