Springfield College-posted 2 months ago
Full-time
Springfield, MA
Educational Services

Reporting to the Chief Information Officer, the Director of Enterprise Applications is responsible for leading the management, implementation, development, and support of the College's enterprise systems, including Banner SaaS, Slate, CBORD, Brightspace, and other critical platforms. The Director will serve as a technical expert in core systems, troubleshooting complex issues, optimizing processes and ensuring seamless integrations. While the Director oversees enterprise systems, responsibility for Banner Security, Banner Access Management, and all Identity and Access Management functions resides with the Senior Director of Network, Infrastructure, and Security. This role supervises a small team, collaborates with campus stakeholders to align technology with institutional needs, and oversees data integrity, and vendor relationships, and with authoritative guidance from the CISO ensures data security. The incumbent will play a hands-on-role in managing enterprise applications, driving continuous improvement, and supporting the adoption of innovate solutions. Strong technical, leadership, and project management skills are essential, as well as a commitment to delivering exceptional service in a higher education environment.

  • Leadership: Set priorities for the team that align with the institution's priorities and ensure cyber security is a fundamental concern.
  • Management: Lead a team of 5-6, mentor staff, and allocate responsibilities.
  • Project management: Lead major projects and ensure effective communication and project methodologies are followed.
  • Application development & new product research: Ensure quality work at all phases of enterprise systems projects and evaluate new products.
  • Application support: Support a diverse portfolio of technologies and ensure understanding of all systems and their interactions.
  • External Relations/Communications/documentation/training: Ensure quality communications and adequate training for new system users.
  • Customer service: Provide a reasonable standard of customer service and handle emergencies appropriately.
  • Bachelor's degree or equivalent combination of education and experience.
  • More than 5 years' directly-related experience.
  • Proven track record of effectively accomplishing projects and managing people.
  • Strong computer programming and logic skills.
  • Experience maintaining application systems in a mid-size enterprise environment.
  • Experience supporting enterprise systems in higher education.
  • Three+ years' experience managing teams and/or projects.
  • A leadership role in an ERP implementation or conversion.
  • Experience integrating SaaS applications using REST APIs.
  • Experience with web portal/portlet design/programming.
  • Experience with web-based enterprise systems.
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